Senior Field Application Engineer, EA

EATON ELECTRIC (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading electrical solutions company in Singapore is seeking a technical expert to promote UPS & Batteries products and provide solutions tailored for clients. The ideal candidate has 5-10 years of relevant experience, knowledge of electrical systems, and is fluent in English and Chinese. The role includes developing competitive solutions and supporting sales in tender bids.

Qualifications

• 5-10 years related experience in Electrical system & UPS presales experiences.
• Ability to respond to a variety of challenging circumstances.
• Significant experience utilizing Value Added Selling techniques.
• Fluent in written and spoken English & Chinese.

Responsibilities

• Promote Eaton products and UPS & Batteries systems to customers.
• Develop attractive Eaton solutions with competitive pricing.
• Provide technical proposals and advice for tender support.
• Maintain good service levels to achieve customer satisfaction.
• Conduct product sharing to decision makers and influencers.

Skills

Familiar with AutoCad

Voltage Drop Calculations

Knowledge of UPS & Batteries system

Low voltage products

Cooling systems

Working experience in Data Center industry

Education

Significant Electrical / Electronic Product/Services Knowledge

Job description

Job Responsibilities

• A. Promoting Eaton products and UPS & Batteries (Lead Acid, Lithium, Nickel Zinc, Sodium) system & design assignment irequested by regional or local customer group & consultant.
• B. Develop attractive Eaton solution with competitive price for Sales, Partner, Consultant and End Users
• C. Provide technical solution and proposal advice to support other FAE in EA regions in securing the Tender or succeed in the Tender Interview / Clarifications.
• D. Build technical knowledge shared drive as Regional FAEs library in UPS & Batteries related material & documentations.
• E. Provide and maintain a good service and support level to customers & consultant, as to achieve customer satisfaction and higher hit-rate.
• F. Conduct Product & Solution sharing (internally & externally), specify Eaton brand and its products and solutions to influencers and decision makers
• G. Develop & execute regional FAE strategy plan to enhance the UPS & Batteries design support capability among regions.
• H. Support Sales and FAEs in different regions for Tender Bidding, such as guidance on Compliance Spec and liaison with factory for best solution offering.
• I. Constantly feedback to factory & product team on the market trend and competitive product gaps, if any to help improve the R&D development direction.
• J. Decent knowledge of UPS & Batteries involving prefab solutions, cooling system and LV panel system knowledge would be considered as advantages.
• K. Know-how of UPS & batteries design works for prefab solutions and cooling system in design stage, in compliance to local regulation and fire code.
• L. Critical thinking and experienced in identify post-sales UPS & batteries issues during installation & commissioning. Work closely with Service & factory team to resolves these issues, where applicable.
• M. Occassionally travelling to assist in UPS Tender & Presentation, if required within EA regions.
• N. Create a culture of continuous improvement.
• O. To be for Quality Management System

Qualifications

• Significant Electrical / Electronic Product/Services Knowledge
• Ability to respond to a variety of challenging circumstances
• Significant experience utilizing Value Added Selling techniques
• Ability to work well within a team
• 5-10 years related experience in Electrical system & UPS presales experieces.
• Fluent in written and spoken English & Chinese.
• Takes initiative and instils confidence in peers and sales personnel

Skill

1. Familiar with AutoCad, Voltage Drop Calculations & others Engineers simulation tools
2. Knowledge of UPS & Batteries system, low voltage products and cooling systems is considered as plus point.
3. Working experience in Data Center industry would be an added advantage