Senior Executive, Quality Assurance

SATS Ltd.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A prominent provider in the air cargo and catering industry is seeking a Quality Management professional based in Singapore. The role involves ensuring CQMS compliance, conducting staff training in food safety and healthcare handling, and improving quality standards. The ideal candidate has a Bachelor's degree, at least three years of relevant experience, and strong communication skills. Join the team and contribute to maintaining high quality across operations while fostering a safety-first culture.

Qualifications

• At least 3 years of experience in quality standards implementation.
• Knowledge of international certifications (ISO9001, FSMS, HACCP) is advantageous.
• Experience in cold-chain supply chain management is a plus.

Responsibilities

• Maintain understanding of CQMS standards and ensure compliance.
• Conduct training for staff on handling healthcare and food safety.
• Perform audits to sustain QMS certification.

Skills

Interpersonal skills

Communication skills

Negotiation skills

Stakeholder engagement

Presentation skills

Education

Bachelor's degree

Tools

MS Excel

MS Word

MS PowerPoint

Job description

Company description:

About Us

Headquartered in Singapore, SATS Ltd. is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services offers airfreight and ground handling services, including passenger services, ramp and baggage handling, aviation security, aircraft cleaning, and aviation laundry. SATS Food Solutions serves airlines and institutions, operating central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS operates across the Asia-Pacific, the Americas, Europe, the Middle East, and Africa, connecting trade, travel, and taste. After acquiring Worldwide Flight Services (WFS) in 2023, the combined network covers over 215 stations in 27 countries, handling more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. More information can be found at www.sats.com.sg.

Why Join Us

At SATS, our people are our greatest asset. We succeed through the knowledge, expertise, and performance of our team, embracing diversity and individuality. We foster a work environment aligned with the FAM principles (Fulfilling, Appreciated, Meaningful), offering opportunities for career growth, recognizing talent, and inspiring meaningful contributions.

Job Description

Key Responsibilities

• Maintain a thorough understanding of all Coolport Quality Management System (CQMS) standards, requirements, and procedures, including the Healthcare Procedure Manual, operations, and accreditation.
• Attain and sustain QMS certification and recertification for Coolport as the Management Representative.
• Serve as the Responsible Person appointed by Coolport Management, ensuring CQMS implementation, maintenance, and documentation.
• Establish and ensure compliance with processes and procedures for CQMS accreditation in food handling, healthcare handling, and medical device handling within Coolport facilities, including document control, review, updating, and maintenance of CQMS manuals.
• Conduct Temperature Healthcare Cargo training for existing staff to ensure proper handling of healthcare shipments.
• Provide Food Safety Management System (FSMS) training to staff to ensure awareness of food safety requirements for perishables.
• Perform regular audits on QMS to ensure successful certification/recertification.
• Gain a basic understanding of vendor's WMS, in-house COSYS+, Central Control, and other IT systems.
• Collaborate with the Operations Manager (Coolport) to ensure daily operations meet quality standards for Healthcare and Perishables, and advise on performance improvements.
• Recommend workflow improvements through quality assurance methods, including monitoring, tracking, and process implementation.
• Translate customer requirements and national regulations into internal procedures for staff adherence.
• Coordinate with section heads for CQMS implementation and plan training needs accordingly.
• Maintain safety awareness, ensuring compliance with safety instructions, procedures, and regulations to promote a safety-first culture.
• Perform other duties as assigned by the Head (Coolport).

Key Requirements

• Bachelor's degree with strong interpersonal, communication, and negotiation skills.
• At least 3 years of experience in designing, implementing, and improving company quality standards.
• Knowledge of international certifications (ISO9001, FSMS, HACCP, GDP) is advantageous.
• Experience in cold-chain supply chain management is a plus.
• Proficiency in MS Excel, Word, and PowerPoint.
• Effective engagement with internal and external stakeholders, with strong communication and presentation skills.