Senior Executive (Patient Relations), Business Office

KK WOMEN'S AND CHILDREN'S HOSPITAL PTE. LTD.; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A leading healthcare institution in Singapore is seeking a Patient Relations leader to oversee daily operations of the Patient Relations team. The role involves managing patient feedback and complaints, collaborating with stakeholders to enhance service, and implementing departmental policies. Ideal candidates should have a relevant degree, strong communication skills, and be meticulous. This position offers an opportunity to improve patient services and operational effectiveness.

Qualifications

• Degree in any discipline, preferably with relevant healthcare or service industry experience.
• Meticulous with a pleasant disposition and service-oriented.
• Strong communication and writing skills.
• Bilingual in English and another language.

Responsibilities

• Oversee Patient Relations team and manage patient feedback and complaints.
• Work closely with stakeholders to investigate patient-related feedback.
• Develop and implement the department’s policies and procedures.
• Manage content for billing chatbot and provide financial counselling.

Skills

Meticulous

Good communication skills

Bilingual in English and a second language

Digital Communication and Integrated Media skills

Education

Recognised degree from any discipline

Job description

You will oversee the Patient Relations team in their day-to-day operations in managing patient feedback and complaints pertaining to billing matter and governing policies. You will be working closely with internal and external stakeholders on the investigation of patient-related feedback and issues and recommend new methods to improve operational effectiveness and customer service. Also, you will be involved in the development and implementation of the department’s policies, procedures and internal controls as well as service standards. This includes content management for Business Office’s billing chatbot and providing financial counselling information to assist patients with payment options and available assistance programs.

Requirements

• Recognised degree from any discipline with preferably relevant working experience in healthcare or service industry
• Meticulous, with pleasant disposition and service-oriented
• Possess good communication and writing skills
• Effectively bilingual in English and a second language
• Digital Communication and Integrated Media skills is advantageous
• Able to perform under pressure and deliver within tight deadlines