Senior Executive, Patient Financial Services (Finance), Eastern General Hospital Planning Office

KK Women's & Children's Hospital; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading healthcare provider in Singapore is seeking a dynamic individual for the Patient Financial Services team. The role involves supporting the financial journey of patients and collaborating with various stakeholders. Candidates should possess a Bachelor's in Accountancy, experience in operational finance, and proficiency in Microsoft Office. Knowledge of UiPath and Tableau is desirable. Strong communication and interpersonal skills are essential for engaging in a complex environment.

Qualifications

• Minimum 2 years of related working experience in financial services.
• Experience with billing and claim management processes.
• Ability to manage complex and challenging situations.

Responsibilities

• Support planning and design of the patient’s financial journey.
• Collaborate with stakeholders for operational excellence.
• Assist in IT systems implementation and User Acceptance Testing.

Skills

Microsoft Office proficiency

Robotic process automation tools (UiPath)

Data Analytics tools (Tableau)

Communication skills

Interpersonal skills

Cross-functional relationship management

Education

Bachelor’s degree in Accountancy or equivalent

Tools

Microsoft Excel

UiPath

Tableau

Job description

Overview

The upcoming Eastern General Hospital (EGH) aims to provide excellent healthcare and promote healing centred around each person. When operational, EGH will provide a comprehensive range of inpatient and outpatient clinical specialties and healthcare services, covering emergency, acute and secondary care. EGH’s vision is to be a hospital for the community and a great workplace for staff. It seeks to do so by harnessing innovative technologies in patient care, journeying closely with patients and the community to lead healthier and more fulfilling lives, and being an employer of choice that empowers staff in their careers.

Responsibilities

We are seeking a dynamic individual to join our Patient Financial Services team. In this role, you will support the planning and design of the patient’s financial journey. You will collaborate with inter-department and external stakeholders to ensure smooth and operational excellence towards transformation. In addition, you will assist to prepare and document related policies and procedures, work instructions and training materials of Patient Financial Services Department. This includes working with other institutions on day-to-day operational matters including patient billing and claim management processes on financial schemes such as MediShield Life, Medisave, Corporate Claims etc.

You will participate in the IT systems implementation and User Acceptance Testing ("UAT") for IT systems.

Additionally, you will provide secretariat support for various Workgroups and Committees as required.

Qualifications

• Bachelor’s degree in Accountancy or equivalent with minimum 2 years of related working experience.
• Proficient with Microsoft Office applications (Word, Excel, PowerPoint).
• Experience with robotic process automation tools (UiPath) and Data Analytics tools such as Tableau is desirable
• Team player with the ability to manage cross-functional and institutional relationships
• Possess strong communication and interpersonal skills and the ability to engage various stakeholders in a fluid environment and a growing organisation
• Systematic and meticulous
• Ability to handle complex, ambiguous and challenging situations under fast-paced and evolving conditions