Senior Executive/Manager, Liaison Officer

Yayasan MENDAKI; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

An outreach-focused organization in Singapore is looking for an outreach officer to plan and execute community engagement and manage stakeholder relationships. The role requires a Bachelor's degree and at least 3 years of relevant experience in community outreach. Qualified candidates should have strong organizational and communication skills, and be adaptable to partner needs. The position involves raising awareness of programmes and increasing enrolment in services for the Malay/Muslim community. Work collaboratively with teams to achieve outreach objectives.

Qualifications

• Minimum of 3 years of experience in community outreach and/or stakeholders management.
• Excellent organizational, interpersonal and communication skills.
• Ability to adapt quickly to the needs of partners and stakeholders.

Responsibilities

• Identify and map various partners and stakeholders for outreach efforts.
• Plan and execute outreach efforts to engage partners and stakeholders.
• Serve as a point-of-contact to facilitate referrals to MENDAKI programmes.
• Raise awareness of MENDAKI services and programmes.
• Collaborate with partners to benefit the MM community.
• Track participation/enrolment of target groups in MENDAKI programmes.

Skills

Community outreach

Stakeholder management

Organizational skills

Interpersonal skills

Communication skills

Problem solving

Adaptability

Education

Bachelor's Degree

Job description

Job Summary

The jobholder (2-year contract) reports directly to the Assistant Director (Outreach). The jobholder plans and executes outreach efforts and stakeholders’ management within the Town under his/her charge to enhance awareness of MENDAKI services and programmes. The jobholder also serves as the point-of-contact to facilitate referrals and increase enrolment of target groups in MENDAKI programmes, so more of the Malay/Muslim (MM) community would benefit from MENDAKI services and programmes.

Key Responsibility Areas

• The jobholder identifies and maps out various partners and stakeholders [e.g. Social Service Agencies, Social Service Offices, preschools, schools, MP/Adviser, preschools, schools, institutions of higher learning, other M3 agencies, MM organisations] operating within the Town under his/her charge.
• Planning and executing outreach efforts to engage the identified partners and stakeholders, target groups and foster good working relations with these partners and stakeholders.
• Serving as the point-of-contact between the partners/stakeholders and MENDAKI to facilitate referrals of cases to MENDAKI for assistance and enrolment in MENDAKI programmes.
• Raising awareness of the services and programmes offered by MENDAKI.
• Identifying partners that MENDAKI could collaborate with to benefit the MM community and working with the Partnerships Team to establish and formalise the partnerships.
• Increasing and tracking participation/enrolment of target groups in relevant MENDAKI programmes based on the number identified in the dashboard for each Town to meet the targets at the Team and organisational levels.
• Coordinating resources required by families managed by EG Care Advisors, from both within and outside MENDAKI, and coordinating community resources required by MENDAKI to conduct its programmes.

In carrying out the above, the jobholder will work with EG Care Advisors under the guidance of the Assistant Director (Outreach) and with the support of the relevant Teams in MENDAKI.

Requirements

• Preferably possess a degree.
• Have a minimum of 3 years of experience in community outreach and/or stakeholders management.
• Possess excellent organisational, interpersonal and communication skills.
• Be able to work independently and effectively in teams.
• Be able to quickly adapt and evolve to better understand the needs of partners, stakeholders and clients and meet new trends.
• Possess the ability to problem solve - understand the root causes and recommend solutions.
• Have a growth mindset and “dare to try” attitude - open to learn and try new/innovative ideas and learn from others.