Senior Executive (Integrated Services Centre) - 2yr contract

MHA - Immigration & Checkpoints Authority (ICA); Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A governmental agency in Singapore seeks a candidate to oversee operations and lead a team within the Services Centre. The role involves improving operational procedures, managing applications, conducting investigations, and liaising with IT vendors. Ideal candidates are articulate, detail-oriented, and have strong interpersonal, analytical, and critical thinking skills. This position is on a 2-year contract, offering opportunities to enhance the agency's service delivery and operational efficiency.

Qualifications

• Articulate with strong attention to detail.
• Ability to work independently and as part of a team.
• Capable of addressing diverse stakeholder needs.
• Prepared to work in a fast-paced environment.

Responsibilities

• Review and recommend improvements to operational procedures.
• Process applications and appeals according to policies.
• Conduct investigations and prepare cases for enforcement.
• Oversee day-to-day operations with a team.
• Liaise with vendors for IT system operations.
• Handle public queries and feedback.
• Manage training and development for officers.

Skills

Interpersonal skills

Report writing

Analytical thinking

Critical thinking

Attention to detail

Job description

What the role is

The job holder will be assigned to one of the main desk within the Services Centre. The job holder will assist in ensuring the integrity and reputation of the work unit. He/she will lead a team of officers to ensure the smooth operations of the Services Centre and to work closely with strategic partners for current and future projects. To support future growth in demand for ICA services, a new Integrated Services Centre (ISC). It will boast integrated digital systems equipped with latest biometric and automation technologies that will allow ICA to enhance operational efficiency and effectiveness while offering convenient and secured services to our customers. The job holder will be re-designated in ISC and may be working on different portfolios. This is a 2-year contract position.

What you will be working on

1. Review and recommend improvements to current and future operational procedures, and leverage technology to ensure service excellence for the Services Centre;
2. Process applications and appeals in accordance to ICA policy framework and the relevant legislations;
3. Conduct investigation on cases and prepare case for further enforcement / prosecution, where necessary;
4. Oversee the day-to-day operations, with a team of officers, to ensure that products are delivered in a secure, accurate and timely manner;
5. Oversee the smooth operations of the IT systems in the work unit and liaise with vendors/strategic partners to troubleshoot problems detected and/or drive system enhancements;
6. Handle queries and feedbacks from members of public;
7. Manage, plan and execute training and development of officers under his charge;
8. Perform all other duties as and when assigned by the supervisor.

What we are looking for

• Articulate, meticulous and has an eye for details.
• Ability to work independently and capable of being a team player.
• Ability to work with and address the needs of diverse stakeholders.
• Strong interpersonal and report writing skills.
• Prepared to work in a fast-paced team environment and under tight deadlines.
• Excellent analytical and critical thinking abilities.

About MHA - Immigration & Checkpoints Authority (ICA)

ICA is Singapore's lead agency in border security and our country's first line of defence against security and immigration threats. The checkpoints at our borders play a crucial part in ensuring the security and safety of Singapore. The relentless vigilance of our ICA officers and heightened security checks ensure that the safety of our country is assured. If you aspire to make a difference to our nation's security, come join us now!