Senior Executive / Assistant Manager, Inpatient Operations #HKF

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A healthcare recruitment agency in Singapore is seeking a qualified candidate to oversee inpatient ward operations. Responsibilities include ensuring alignment with strategic goals, managing daily operations, and driving improvements in patient experience. Candidates should hold a degree and have a minimum of 2 years of experience in the service or healthcare industry. Interested applicants are encouraged to apply via email.

Qualifications

• Minimum of 2 years of working experience in the service or healthcare industry is preferred.
• Prior knowledge of hospital operations is advantageous.

Responsibilities

• Support alignment of inpatient operations with hospital-wide strategic goals.
• Oversee daily operations of assigned wards, including administrative functions.
• Drive improvements in KPIs related to patient experience.
• Handle and resolve patient feedback and service recovery.

Skills

Leadership

Strategic Planning

Operations Management

Team Collaboration

Problem Solving

Education

Degree in any discipline

Job description

Location: Queenstown

Salary: Up to $4,500/month

Key Responsibilities

1. Leadership & Strategic Planning
   • Support the alignment of inpatient operations with hospital-wide strategic goals
   • Help develop tactical roadmaps and performance benchmarks
   • Contribute to the transformation of care delivery through hospital redevelopment initiatives
2. Inpatient Ward Operations
   • Oversee daily operations of assigned ward(s), including administrative functions and front desk services
   • Partner with Nurse Managers and stakeholders to resolve system/process issues
   • Drive improvements in KPIs related to patient experience, efficiency, and resource utilization
   • Monitor patient satisfaction ratings and implement enhancement strategies
   • Collaborate on ward infrastructure projects, ensuring planning, execution, and compliance with hospital standards
   • Support annual planning cycles: budgeting, manpower, and training
   • Participate in and implement improvement initiatives (e.g., NUHS Way, IT/Quality projects)
   • Handle and resolve patient feedback and service recovery
   • Review and update policies, SOPs, and workflows
3. General Duties
   • Provide secretariat or administrative support to relevant hospital committees
   • Perform any other duties as assigned by the Reporting Officer

Requirements

• Min. Degree in any discipline
• Min 2 years of working experience, preferably in the service or healthcare industry
• Have prior knowledge of hospital operations is advantageous

If interested, please email me at [e-mail] or telegram @kellynlytan

Kellyn Fullviana

(CEI.No: R25157445 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599).