Senior Executive / Assistant Manager, Environmental Services (2-year contract)

Changi General Hospital; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading healthcare institution in Singapore is seeking a candidate to supervise and manage various outsourced services under the Environmental Services Department. Responsibilities include monitoring KPIs, managing service performance, and ensuring compliance with safety standards. The ideal candidate holds a relevant degree and has at least 2 years of relevant experience, along with strong interpersonal and communication skills. This role offers an opportunity to contribute significantly to the hospital's operational effectiveness.

Qualifications

• Minimum 2 years of relevant working experience.
• Ability to manage and monitor various services effectively.
• Skilled in analyzing and improving service performance.

Responsibilities

• Supervise outsourced services under Environmental Services.
• Monitor and analyze KPIs of housekeeping, linen, and more.
• Work with service providers for performance improvements.
• Conduct audits for safety and compliance.

Skills

Interpersonal skills

Communication skills

Education

Degree in any relevant discipline

Job description

You will supervise and manage various outsourced services under the Environmental Services Department. You will be responsible to evaluate, implement and monitor Environmental Services related programs and services to ensure that it is delivered safely and promptly in the Hospital for our patients, visitors and staff.

Responsibilities:

• Monitor KPIs of the various outsourced services under Environmental Services. This includes housekeeping services, linen and laundry, pest control service, waste disposal, sustainability and landscape services.

• Review and report the services providers’ performance against targets through monthly reports

• Conduct analysis and feedback on the variances of the KPIs

• Work with the service providers for performance improvements

• Prepare and monitor both capital and operating expenditure projects for the annual budgeting exercise

• Attend to incidents and investigate promptly on the feedback received from patients, visitors and/or staff and implement corrective actions and preventive measures

• Perform audit checks to ensure that the services are satisfactorily carried out and to ensure compliance to safety and infection control standards

• Conduct joint inspections and walkabout with service providers to assess their performance and identify gaps and areas for improvements

• Writing proposals and approval papers

• Provide detailed specifications for the purpose of calling for Request for Proposals (RFP) and/or Invitation to Quotes (ITQ)

• Undertake improvement projects

• Any other duties assigned from time to time

Requirements:

• Degree in any relevant discipline

• Minimum 2 years of relevant working experience

• Good interpersonal & communication skills