Senior Executive/ Assistant Manager, Claims

ERGO INSURANCE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading insurance firm in Singapore is seeking a Senior Executive/Assistant Manager for claims management. You will handle commercial claims, negotiate resolutions, and contribute to process improvements. Candidates should have a Diploma or Bachelor’s degree, along with at least 3 years of experience in general insurance claims. Strong leadership and analytical skills are essential. This opportunity fosters professional growth in a supportive environment.

Qualifications

• At least 3 to 10 years in claims experience in general insurance.
• Resourceful, self-driven and able to perform effectively in a dynamic, fast-paced environment.
• Strong people manager with initiative and communication skills.

Responsibilities

• Manage commercial claims for accurate and prompt processing.
• Negotiate claim resolutions to achieve cost-effective outcomes.
• Contribute to continuous improvement on claim file handling.

Skills

Claims management

Leadership

Analytical skills

Problem-solving

Communication

Education

Diploma/Bachelor’s degree or equivalent

Certification in General Insurance (CGI)

Job description

We are seeking highly-motivated individuals with professional experience to join our team as Senior Executive/ Assistant Manager, Claims.

At ERGO Insurance Pte. Ltd., a registered general insurer regulated by the Monetary Authority of Singapore, we are proud to be a wholly owned subsidiary of ERGO Group AG, one of Europe’s leading insurance groups, and the primary insurance arm of Munich Re, a global leader in reinsurance and risk management.

There are countless reasons to choose ERGO as your employer.

No matter where you are in your career, we offer diverse opportunities for growth across all departments and levels. You’ll thrive in a fair, open-minded culture where every employee is trusted, valued, and empowered.

At ERGO, we grow together. Professional development is at the heart of our philosophy—we provide every team member with the tools and support to develop both personally and professionally.

If you have a strong passion for success and aspire to build a rewarding career with a company that values collaboration and growth, we look forward to meeting you!
ERGO. Grow Together

Requirements

• Diploma/Bachelor’s degree or equivalent

• Certification InGeneral Insurance(CGI)

• At least 3 to 10 years in claims experience in general insurance

• Resourceful, self-driven and able to perform effectively in a dynamic level and fast paced environment

• Strong people manager, demonstrate initiative, communication, ability to manage a team

• Possess analytical capability in handling claims

• Good problem solver and able to bring issues to resolution proactively

Job Descriptions

Claims Management

• Manage commercial claims, including but not limited to WICA, Property, Engineering to ensure accurate and prompt claims processing within the stipulated turnaround time

• Manage key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits, in accordance to written procedure/ targets, and providing a consistently strong standard of customer service.

• Aggressive control and negotiate the resolution of claims to achieve cost-effective claims outcomes within authorized amounts or specific file authority to produce appropriate outcomes.

• Interpret the insurance contract and apply to the exposures presented with each assigned claim.

• Ensure effective and strong vendor management and controls.

• Effective and aggressive litigation management and controls on high value complex claims in consultation with head of department.

• Strive for continuous improvement on claim file handling with feedback on support through the review processes.

• Contribute to maintenance of best practices procedures for intermediate to high value complex claims, consistent with global best practice.

• Ensure accurate and timely updating of case reserves in accordance to written procedure.

• Conduct on time file review and ensure accuracy and adequacy of claims reserves in system.

• Demonstrate a strong standard of competence in handling simple to intermediate claims.

• Contribute to projects and planning surrounding departmental initiatives to meet strategy objectives.

Processes/ Strategies

• Continuous assessment and review of policies and processes in claims handling to control fraud and claims leakages, and enhance our efficiency and competitive advantage

• Propose claims containment measures and strategies to control overall claim cost

• Review existing work processes to streamline and improve operational efficiency and productivity

• Manage the entire claims handling process, working independently, and through special projects

• Contribute to projects and planning surrounding departmental initiatives to meet strategy objectives.

• Study claims history and highlight to Superior on any abnormalities.

Experienced candidate will be considered for Managerial position.