Senior Executive / Assistant Manager

SAFRA National Service Association; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A community-based organisation in Singapore seeks a Senior Executive / Assistant Manager (Analytics & Research) to manage data initiatives and enhance decision-making through actionable insights. The role involves collaboration with stakeholders, managing data pipelines, and conducting research. Ideal candidates will have 2–4 years of experience in data analysis or market research, proficiency in tools like Power BI, and strong communication skills. Join a dynamic team to drive impactful projects that support the community.

Qualifications

• At least 2–4 years of experience in data analysis, business intelligence, or market research.
• Proficiency in data analysis and visualization tools.
• Strong analytical, problem-solving, and critical-thinking skills.

Responsibilities

• Manage the organisation’s Data Lakehouse and enhance data reporting.
• Collaborate with internal stakeholders on data pipelines.
• Conduct market and customer research to provide actionable insights.

Skills

Data analysis

Business intelligence

Market research

Problem-solving

Communication

Education

Degree in Statistics, Business Analytics, Economics, Social Sciences, Marketing Research, or a related field

Tools

Power BI

Tableau

Excel

Job description

Senior Executive / Assistant Manager (Analytics & Research)

2-Year Contract (Renewable)

We are seeking a driven and analytical individual to join our Strategic Planning, Analytics & Customer Experience Division as a Senior Executive / Assistant Manager (Analytics & Research). You will support the organisation’s data-driven transformation by managing the Data Lakehouse, developing dashboards and performance reporting, conducting market and customer research, and delivering actionable insights to guide decision-making and improve customer experience. You will also strengthen data literacy across the organisation through stakeholder engagement, training and knowledge sharing.

Key Responsibilities:

• Collaborate with IT and internal stakeholders to design, develop, maintain and refine data pipelines and reporting workflows that support dashboard development and decision-making.

• Manage and continuously enhance the organisation’s Data Lakehouse, ensuring high standards of data integrity, accuracy, timeliness and accessibility for reports and dashboards.

• Analyse survey, operational and other relevant data sources to identify trends, monitor performance and generate actionable insights to inform business strategy and customer experience improvements.

• Prepare management reports, insights briefs and presentations, working across divisions to ensure findings are translated into clear recommendations and tangible follow-up actions.

• Plan and manage internal and outsourced research projects end-to-end, including research design, methodology development, questionnaire drafting, data processing, analysis and reporting to uncover customer and market insights.

• Strengthen data literacy across the organisation by conducting training and knowledge-sharing sessions for staff and vendors, and advising stakeholders on analytics tools, research methods and interpretation of insights.

• Provide analytical and administrative support for meetings, presentations and conferences as required.

Requirements:

• Degree in Statistics, Business Analytics, Economics, Social Sciences, Marketing Research, or a related field.

• At least 2–4 years of experience in data analysis, business intelligence, or market research (candidates with more experience may be considered for Assistant Manager).

• Proficiency in data analysis and visualisation tools (e.g., Power BI, Tableau, or equivalent) with strong knowledge of Excel.

• Strong analytical, problem-solving, and critical-thinking skills.

• Experience managing data platforms (data lake, lakehouse, or warehouse) a plus

• Experience in survey design, research methodologies, and statistical analysis will be an advantage.

• Good communication and presentation skills, with the ability to translate data into clear insights for stakeholders.

• A self-starter who is detail-oriented, organised, and able to manage multiple projects effectively.

Shortlisted candidates will be required to complete a short analytics assessment and a short attitude test as part of the selection process.

Why Join Us?

At SAFRA, you will be part of a dynamic team driving data-driven strategies to enhance customer experience and organisational growth. This is an excellent opportunity to build expertise in analytics and research, while contributing to impactful projects that support our NSmen community.