(Senior) Executive / Assistant Manager

PEOPLESOLVE PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A medical recruitment firm in Singapore seeks a candidate to support clinic operations, manage staff, and perform data analysis. Candidates must hold a Bachelor’s degree or equivalent, with at least 2 years of experience in customer service. This role offers opportunities to work in public healthcare facilities and contribute to patient satisfaction.

Qualifications

• Bachelor's degree or equivalent experience required.
• Minimum of 2 years relevant experience in customer service and administrative work.
• Fresh graduates are welcome to apply.

Responsibilities

• Support development and implementation of clinic workflows.
• Ensure positive patient experiences and customer satisfaction targets.
• Manage staff providing customer services.

Skills

Analytical skills

Communication skills

Problem solving skills

Education

Bachelor’s degree or equivalent experience

Job description

About The Role

Primary Responsibilities and Duties

• Support the development and implementation of Specialized Outpatient Clinics workflow and ensuring smooth clinic operations.
• Collation and analysis of clinical and non-clinical data.
• Work with other department managers to ensure a positive experience for patients along the continuum of care and achieve customer satisfaction targets.
• Responsible for achieving the volume and financial targets for the clinical services of respective service points.
• Develop and carry out business plans in conjunction with the clinical chiefs to ensure that goals are reached.
• Manage a group of staff providing customer services in service points and responsible for staff recruitment and retention.
• Manage projects and exploit appropriate new technologies to achieve cost saving and competitive advantage.

Secondary Responsibilities and Duties

• Perform data analysis and manage process improvement projects.
• Perform other assignments as delegated by Operations Manager and Head of Department.

What We Are Looking For

• Bachelor’s degree or equivalent experience.
• Fresh graduates are welcome to apply.
• Minimum of 2 years of relevant experience working in large organisation(s) particularly in customer service and administrative work.
• Excellent analytical, communication, and problem solving skills.
• Manage relationships (internal and external), especially with clinicians, direct reports and patients.

Working Location

• Public Healthcare Facilities

Who We Are

PeopleSolve is an international search firm recruiting experienced and qualified nurses and healthcare professionals from around the world. Our program is specifically designed to help Singapore & internationally educated nurses and healthcare professionals succeed permanently in our strategic partners healthcare organizations in Singapore and beyond. Since our beginning in 2021, we have helped 6,000+ nurses and healthcare professionals, both full time and part time, to secure placements in key healthcare locations including hospitals, clinics, community care centers, testing and vaccination centers. At PeopleSolve, we specialize in recruitment and outsourcing solutions for the healthcare industry.

Cyrus Thong

Registration No.: R24122254

PeopleSolve Pte Ltd

EA Licence No.: 21C0695