(Senior) Executive / Assistant Manager

PEOPLESOLVE PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A healthcare recruitment firm in Singapore is seeking a staff member to support Specialized Outpatient Clinics. You will manage operations, analyze data, and enhance customer service experiences. The ideal candidate should have a Bachelor’s degree and relevant experience, with strong analytical and communication skills. Fresh graduates are encouraged to apply. The position is based at Public Healthcare Facilities.

Qualifications

• Minimum of 2 years of relevant experience in customer service and administrative work.
• Fresh graduates are welcome to apply.
• Excellent analytical and problem-solving skills required.

Responsibilities

• Support the development and implementation of Specialized Outpatient Clinic workflows.
• Collate and analyze clinical and non-clinical data.
• Manage staff providing customer services at service points.

Skills

Analytical skills

Communication skills

Problem-solving skills

Relationship management

Education

Bachelor's degree or equivalent experience

Job description

About The Role

Primary Responsibilities and Duties

• Support the development and implementation of Specialized Outpatient Clinics workflow and ensuring smooth clinic operations.
• Collation and analysis of clinical and non-clinical data.
• Work with other department managers to ensure a positive experience for patients along the continuum of care and achieve customer satisfaction targets.
• Responsible for achieving the volume and financial targets for the clinical services of respective service points.
• Develop and carry out business plans in conjunction with the clinical chiefs to ensure that goals are reached.
• Manage a group of staff providing customer services in service points and responsible for staff recruitment and retention.
• Manage projects and exploit appropriate new technologies to achieve cost saving and competitive advantage.

Secondary Responsibilities and Duties

• Perform data analysis and manage process improvement projects.
• Perform other assignments as delegated by Operations Manager and Head of Department.

What We Are Looking For

• Bachelor’s degree or equivalent experience.
• Fresh graduates are welcome to apply.
• Minimum of 2 years of relevant experience working in large organisation(s) particularly in customer service and administrative work.
• Excellent analytical, communication, and problem solving skills.
• Manage relationships (internal and external), especially with clinicians, direct reports and patients.

Working Location

• Public Healthcare Facilities

Who We Are

PeopleSolve is an international search firm recruiting experienced and qualified nurses and healthcare professionals from around the world. Our program is specifically designed to help Singapore & internationally educated nurses and healthcare professionals succeed permanently in our strategic partners healthcare organizations in Singapore and beyond. Since our beginning in 2021, we have helped 6,000+ nurses and healthcare professionals, both full time and part time, to secure placements in key healthcare locations including hospitals, clinics, community care centers, testing and vaccination centers. At PeopleSolve, we specialize in recruitment and outsourcing solutions for the healthcare industry.

Cyrus Thong

Registration No.: R24122254

PeopleSolve Pte Ltd

EA Licence No.: 21C0695