Senior Engineer / Manager (IT)

Consortium for Clinical Research and Innovation Singapore; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading clinical research organization in Singapore seeks an IT Support Specialist to manage IT assets, provide helpdesk support, and conduct system maintenance. The ideal candidate will have at least 3 years of experience in IT support, hands-on experience with desktop and server troubleshooting, and relevant certifications. Responsibilities include managing IT operations on a daily basis and supporting regional IT issues. Strong communication skills in both English and Mandarin are required.

Qualifications

• 3+ years of relevant experience in IT support or maintenance.
• Hands-on experience with desktop/laptop support, printer, LAN/WAN.
• MCSE in Windows Server and RHCSA in Linux server or equivalent.

Responsibilities

• Manage IT asset with proper traceability.
• Provide Level 1 IT helpdesk support to company staff.
• Troubleshoot and configure network equipment.

Skills

IT support

Network troubleshooting

Communication skills

IT asset management

Server maintenance

Project management

Education

Diploma in IT related discipline

Tools

Windows Server

Linux Server

Firewall

VPN

Job description

Provide IT support operation on daily basis:

• IT asset management (include hardware and software) – manage all company IT asset with proper traceability record;
• Support HR on all employee on‑board/off‑board process including IT training;
• Provide all IT system setup and admin work (file control, VPN setup and special software admin support);
• IT Level 1 helpdesk support to all company staff including remote users worldwide – PC issues, office printer, phone system or network related issues;
• Troubleshooting AD/DC, Exchange server, File Server and Application server issues and provide solutions;
• Troubleshoot and configure the firewall, router and switch when issues arise;
• Escalate to 3rd party IT support vendor if issue couldn’t be fixed within the same day, coordinate with vendor to resolve within TAT and document all IT issues and solutions;
• Liaise with IT vendor management, including hardware/software quotation, costing, PR process and make proposals if recommended system tools are needed.

System maintenance work on regular basis:

• All system backup (file server backup, NAS storage backup, offline backup activity), verify all backup files are working properly;
• Coordinate with department heads on storage clean‑up including file server, SharePoint and NetApp;
• Monitor server room temperature and humidity, ensuring all equipment (e.g., UPS) is in good condition;
• Pulse check all server, router and firewall logs, flagging abnormal activities immediately;
• Regularly update antivirus tools and Windows system patches.

IT governance and direction:

• Maintain all IT related records (contract, agreement, software authorization, etc.) and regularly update or renew on time;
• Keep updating and release new IT P&P (Policy & Procedure), BCP (Business Continuity Plan) and DRP (Disaster Recovery Plan);
• Work with finance and country IT support on yearly IT budgeting and review quarterly;
• Assist external or internal auditor on IT compliance or ISO related audit;
• Evaluate vendor proposals and provide justification to management.

IT‑related projects management (Ad Hoc or ongoing) and provide weekly updates to management:

• IT project plan, budgeting and proposal;
• IT project verification and provide necessary training to end users;
• IT project sign‑off and documentation.Additional responsibilities:
  • Any reasonable task assigned by management deemed within the individual’s capabilities to ensure smooth running of the business.
  • As this is an evolving business, ongoing change is integral – the individual must embrace and adopt any change to working practices as liaised by management.

  Knowledge and skill requirements:

  • Diploma in IT related discipline with at least 3‑years relevant experience in IT support or maintenance.
  • Hands‑on IT support experience including Desktop/Laptop support, printer, LAN/WAN, router, switches, firewall support.
  • MCSE in Windows Server and RHCSA in Linux server or equivalent hands‑on experience.
  • CGEIT preferred or IT governance experience in IT policy or security.
  • SAP working experience good to have.
  • Able to remotely support regional IT issues (CN, TW); both English and Mandarin read/write required to liaise with Mandarin‑speaking associates.
  • Good negotiation/communication skills with IT contractors or external IT suppliers.