Senior End-User IT Operations Lead | Incident & Asset Mgmt

Grab; Singapore; On-site; SGD 65,000 - 90,000; Full time

Job summary

A leading superapp in Southeast Asia is seeking an IT Operations professional to manage daily IT operations and drive projects. Responsibilities include leading a technical support team, ensuring service excellence, and managing IT assets. Ideal candidates must have at least 4 years of experience and relevant IT certifications. The role offers various benefits including life and medical insurance, flexible work arrangements, and a commitment to diversity and inclusion.

Benefits

Term Life Insurance

Medical Insurance

Flexible work arrangements

Parental leave

Volunteering leave

Qualifications

• At least 4 years in IT Operations support.
• Experienced in IT Service Management (ITSM).
• Proficient in maintaining a Configuration Management Database (CMDB).

Responsibilities

• Guide a team of IT specialists and manage escalated issues.
• Lead the response to Major Incident Management situations.
• Oversee ticket management systems and SLA compliance.

Skills

IT Operations support

IT Service Management

IT hardware asset management

macOS and Windows

AI and data analytics

Education

ITIL certification

Tools

Power BI

DataLoader

Job description

A leading superapp in Southeast Asia is seeking an IT Operations professional to manage daily IT operations and drive projects. Responsibilities include leading a technical support team, ensuring service excellence, and managing IT assets. Ideal candidates must have at least 4 years of experience and relevant IT certifications. The role offers various benefits including life and medical insurance, flexible work arrangements, and a commitment to diversity and inclusion.