Senior Director, Global Customer Success - ASEAN & GCR

Palo Alto Networks; Singapore; On-site; SGD 150,000 - 200,000; Full time

Job summary

A global cybersecurity company in Singapore is seeking a Senior Director of Global Customer Services to lead their team across the ASEAN & Greater China regions. This high-impact role involves managing the customer experience post-sale, collaborating with various teams to ensure successful product adoption and customer satisfaction. The ideal candidate has over 10 years of experience in a SaaS/Cloud environment, with strong leadership and operational skills. This position requires a STEM background and offers a dynamic environment focused on innovation and customer success.

Benefits

Flexible working options

Diversity and inclusion initiatives

Opportunities for career growth

Qualifications

• 10+ years experience in high growth SaaS/Cloud platform.
• 5+ years in leadership capacity.
• Experience managing teams of 10+ in customer success or similar.
• Travel requirement up to 30% within the Area.
• History of building relationships with regional delivery teams.

Responsibilities

• Manage GCS execution metrics and targets quarterly.
• Collaborate with Sales to improve post-sales experience.
• Serve as primary business owner for GCS in Area.
• Build high-performance GCS team at Area level.
• Externally represent Palo Alto Networks at events.

Skills

AI fluency and thought leadership

Ability to create a strategy

Executive presence

P&L experience

Strong operational skills

Problem-solving skills

Analytical skills

Ability to inspire and attract talent

Education

STEM Bachelor’s Degree

Master’s degree (preferred)

Job description

A global cybersecurity company in Singapore is seeking a Senior Director of Global Customer Services to lead their team across the ASEAN & Greater China regions. This high-impact role involves managing the customer experience post-sale, collaborating with various teams to ensure successful product adoption and customer satisfaction. The ideal candidate has over 10 years of experience in a SaaS/Cloud environment, with strong leadership and operational skills. This position requires a STEM background and offers a dynamic environment focused on innovation and customer success.