Senior Data Analyst – AI Chatbot & CS Insights (Remote)

Binance; Singapore; Hybrid; SGD 80,000 - 100,000; Full time

Job summary

A leading blockchain company in Singapore seeks an experienced Data Analyst to enhance customer service bot data analysis. The role requires over 5 years of experience in data analytics, with proficiency in SQL, Python, and machine learning. Responsibilities include designing comprehensive reporting systems, implementing AI-based solutions, and collaborating with cross-functional teams. This position offers competitive salary and company benefits, along with flexible work-from-home arrangements.

Benefits

Competitive salary

Career growth opportunities

Work-from-home arrangement

Qualifications

• 5+ years of experience in data analytics required.
• Proficient in SQL, Python, Spark, Power BI, and Tableau.
• Hands-on LLM experience in developing AI agents.

Responsibilities

• Responsible for overall planning, design, and delivery of CS bot data analysis.
• Design analysis and reporting system for internal teams.
• Implement AI-based autonomous agents for data analysis and sentiment monitoring.
• Collaborate closely with cross-functional teams to achieve product objectives.
• Review CS bot KPI and provide actionable insights.

Skills

Data analytics

Statistics

Machine learning

SQL

Python

Spark

Power BI

Tableau

LLM development

Analytical solution delivery

Job description

A leading blockchain company in Singapore seeks an experienced Data Analyst to enhance customer service bot data analysis. The role requires over 5 years of experience in data analytics, with proficiency in SQL, Python, and machine learning. Responsibilities include designing comprehensive reporting systems, implementing AI-based solutions, and collaborating with cross-functional teams. This position offers competitive salary and company benefits, along with flexible work-from-home arrangements.