Senior Customer Success Leader - Enterprise SaaS

ServiceNow, Inc.; Singapore; Hybrid; SGD 100,000 - 130,000; Full time

Job summary

A leading cloud services company in Singapore is seeking a Senior Customer Success Manager to guide customers through their post-sale journey. You will build long-term relationships, drive product adoption, and ensure business outcomes with a focus on strategic guidance and operational excellence. The ideal candidate will have extensive experience in digital transformations and a strong understanding of customer needs. This role offers a chance to impact customer success at an enterprise scale.

Qualifications

• Minimum 8 years in a management consulting or leadership role focused on technology.
• Experience with SaaS or IT industry is necessary.
• Deep understanding of customer needs and challenges.

Responsibilities

• Own a portfolio of customers and guide them through the post-sale experience.
• Build trusted advisor relationships with customer stakeholders.
• Create personalized success plans tailored to each customer.
• Proactively monitor customer health and address issues.
• Collaborate with internal teams for seamless execution.

Skills

Customer relationship management

Strategic thinking

Operational excellence

Cross-functional collaboration

AI integration

Communication

Education

BA/BS or equivalent

Master's degree preferred

Job description

A leading cloud services company in Singapore is seeking a Senior Customer Success Manager to guide customers through their post-sale journey. You will build long-term relationships, drive product adoption, and ensure business outcomes with a focus on strategic guidance and operational excellence. The ideal candidate will have extensive experience in digital transformations and a strong understanding of customer needs. This role offers a chance to impact customer success at an enterprise scale.