Senior Customer Service Specialist - Contact Center

UOB; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading bank in Asia is seeking customer service representatives to ensure high standards of service delivery in Singapore. Responsibilities include managing customer inquiries and complaints across various channels, educating customers about available products and services, and ensuring compliance with banking regulations. Candidates must hold a Bachelor’s Degree or Diploma and have a service-oriented background, with adaptability to work shifts and weekends. Join this dynamic team and make a difference in the banking experience.

Qualifications

• Customer service orientation is essential.
• Experience in a fast-paced environment is preferred.
• Comfortable with technology and system tools.

Responsibilities

• Ensure highest standard of service delivery.
• Monitor and respond to incoming channels of communication.
• Educate customers on products and services.
• Resolve complaints and document solutions.

Skills

Customer service experience

Ability to handle complaints

Sales skills

Adaptability to shift hours/weekends

Education

Bachelor Degree or Diploma

Job description

A leading bank in Asia is seeking customer service representatives to ensure high standards of service delivery in Singapore. Responsibilities include managing customer inquiries and complaints across various channels, educating customers about available products and services, and ensuring compliance with banking regulations. Candidates must hold a Bachelor’s Degree or Diploma and have a service-oriented background, with adaptability to work shifts and weekends. Join this dynamic team and make a difference in the banking experience.