Senior Customer Service Representative [Precious Metal (PM)]

VITAL THIN FILM MATERIALS TECHNOLOGY SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading manufacturing company in Singapore is seeking a Senior Customer Service Representative to manage customer order handling from inquiry to order closure. The ideal candidate should have a diploma in Business Administration or Marketing Management, along with a minimum of 3 years’ experience in customer service in a manufacturing environment. Strong knowledge of ERP systems, specifically SAP, and fluency in Mandarin are required for effective communication with stakeholders. This role offers a structured working environment with defined responsibilities.

Benefits

Shuttle bus provided from MRT stations

Qualifications

• Minimum of 3 years experience in customer service in a manufacturing environment.
• In-depth knowledge of ERP (SAP) and NCC system is required.
• Honest with the ability to work quickly and accurately.

Responsibilities

• Manage customer order handling activities from inquiry to order closure.
• Process sales order to factory based on customer demand.
• Coordinate with sales, quality manager, and production control planner.

Skills

Strong analytical skills

Excellent communication

Teamwork

Proficient in MS Office Applications

Fluent in Mandarin

Education

Diploma in Business Administration or Marketing Management or any field

Tools

ERP (SAP)

NCC system

Job description

Job Description & Requirements

We are seeking a proactive and detail-oriented Senior Customer Service Representative to manage the full spectrum of customer order handling activities, from inquiry to order closure, in a fast-paced manufacturing environment. This role will also be responsible for managing customer-related Precious Metal (PM) transactions and ensuring accurate and timely updates to customer pool accounts.

Responsibilities

• Possess strong analytical skills to resolve customers enquiries
• Meet and/or exceed all individual and team KPI set by management
• Acquire multiple product knowledge to enhance ability to understand customer needs across different products
• Process Sales order to factory based on Customer’s demand, update into SAP & NCC system, maintain customer order reports and follow up closely with production and customer on the order status.
• Co-ordinate with sales, quality manager & production control planner to meet customer requested deadline and highlight any potential misses and follow up with planner on recovery plan.
• Process PM transaction for order and shipment in the SAP & NCC system. Verify and send pool account statement to customer on monthly basis.
• Process RMA for all type of returns for customers
• Monitor target expiry after shipped based on contract term
• Implementing and maintaining Company’s Integrated Management Systems, Manual and Procedures (ISO9001, ISO14001, ISO45001 & IATF 16949), ensure the compliance and effectiveness of the IMS System;

Requirements

• At least Diploma in Business Administration or Marketing Management or any field.
• Minimum of 3 years’ experience in customer service in a manufacturing environment.
• In-depth knowledge of ERP (SAP) & NCC system is required.
• Proficient in MS Office Applications
• Communicate well with good teamwork and interpersonal skills.
• Honest with the ability to work quickly and accurately
• Fluent in Mandarin to liaise with Chinese stakeholders.

Location

Tuas, Singapore

Working Hours

Monday to Friday, 7:45 am – 4:45 pm

Shuttle Bus Provided

From Jurong, Lakeside, and Khatib MRT stations