Senior Customer Service Executive (Seafreight)

CEVA Logistics Singapore Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global logistics leader is seeking a candidate in Singapore with at least 3 years of freight forwarding experience (airfreight/seafreight). Responsibilities include handling customer inquiries, ensuring compliance with procedures, preparing documentation, and coordinating deliveries. The ideal candidate should possess a diploma or degree and excellent communication and interpersonal skills. The company offers a competitive benefits package and opportunities for professional growth.

Benefits

Competitive annual leave

Pension

Health insurance

Life assurance

Qualifications

• Minimum 3 years of experience in freight forwarding (airfreight / seafreight).
• Excellent communication and interpersonal skills.

Responsibilities

• Handle customer’s enquiries promptly.
• Ensure compliance with customers’ Standard Operating Procedures.
• Liaise with overseas agents on various requirements and rates.
• Prepare shipping, LCL, FCL documentation.
• Co-ordinate with import and export operations to ensure accuracy in documentation and invoicing.
• Liaise & co-ordinate with carriers/customers/suppliers to ensure smooth delivery of shipments.
• Provide sea freight quotations for ad-hoc COD customers.
• Arrange for the packing/labelling of Dangerous Goods.
• Responsible for closing of files every month.
• Responsible for DG declaration from time to time.

Skills

Customer service skills

Communication skills

Interpersonal skills

Education

Diploma / Degree

Job description

CEVA Logistics, a world leader in third‑party logistics, provides global supply chain solutions to connect people, products and providers all around the world. Headquartered in Marseille, France, CEVA Logistics offers a broad range of end‑to‑end, customized solutions in contract logistics and air, ocean, ground and finished vehicle transport in 170 countries worldwide thanks to its approximately 110,000 employees at approximately 1,500 facilities. With a pro forma 2023 revenue of US$20.2 billion, CEVA Logistics is part of the CMA CGM Group, a global player in sea, land, air and logistics solutions.

About The Role

The incumbent will be part of a larger team within the IFF department in providing seamless and customer‑focused solutions to support the achievement of business objectives.

What You Will Be Doing

• Handle customer’s enquiries promptly
• Ensure compliance with customers’ Standard Operating Procedures
• Liaise with overseas agents on various requirements and rates
• Prepare shipping, LCL, FCL documentation
• Co‑ordinate with import and export operations to ensure accuracy in documentation and invoicing
• Liaise & co‑ordinate with carriers / customers / suppliers to ensure smooth delivery of shipments
• Sea freight quotation for adhoc COD customers
• Arrange for the packing / labelling of Dangerous Goods
• Provide quotations upon application
• Responsible for closing of files every month
• Responsible for DG declaration from time to time

The successful candidate

• Diploma / Degree preferred
• Minimum 3 years of experience in freight forwarding (airfreight / seafreight)
• Possess excellent communication and interpersonal skills

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.