Senior Customer Relations Executive

INTERLIFT SALES PTE LTD; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A customer-focused company in Singapore is looking for a professional to manage customer relationships, providing support and technical guidance on products. You will be the main point of contact for customer queries, handle complaints, and contribute to continuous improvement through feedback and reporting. Strong communication skills and a customer-oriented mindset are essential for this role.

Qualifications

• Strong communication and interpersonal skills.
• Ability to manage customer relationships effectively.
• Proven problem-solving abilities.

Responsibilities

• Build and maintain strong, long-term relationships with key customers.
• Act as the main point of contact for customer queries.
• Prepare and submit regular reports on customer feedback.

Job description

1. Customer Relationship Management

Build and maintain strong, long-term relationships with key customers.

Act as the main point of contact for customer queries, concerns, and feedback.

Proactively anticipate customer needs and provide solutions to enhance satisfaction.

2. Product Knowledge & Technical Support

Develop in-depth knowledge of the company’s products and services.

Assist customers in understanding product features, usage, and benefits.

Provide technical guidance to resolve customer issues in coordination with internal teams.

3. Sales Support & Promotion

Support the sales team by following up on leads and enquiries.

Promote company products during customer visits or calls.

Assist in identifying new business opportunities and upselling products.

4. Complaint Handling & Problem Resolution

Manage customer complaints professionally, ensuring timely resolution.

Collaborate with internal departments to address product or service issues.

Maintain records of complaints and resolution outcomes for reference and improvement.

5. Reporting & Feedback

Prepare and submit regular reports (daily, weekly, monthly) on customer feedback, sales activity, and follow-ups.

Conduct customer surveys and gather feedback on products and services.

Provide insights and recommendations to management for continuous improvement.

6. Administrative & Compliance Duties

Ensure all processes comply with company policies and ISO standards.

Maintain accurate customer records, contact information, and transaction history.

Support debt collection efforts and follow-up on overdue payments.

7. Miscellaneous

Undertake any other tasks assigned by management to support customer satisfaction and company growth.

Participate in internal meetings, training, and development programs to enhance skills.