Senior Customer Experience Leader

WALKING ON SUNSHINE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A customer service oriented company in Singapore seeks a professional to manage and mentor the customer service team. The role requires prior experience in customer service and a passion for serving customers. Responsibilities include training team members, improving user experience, and resolving customer complaints. A polished appearance and digital literacy are essential. Prior beauty industry experience is a plus.

Qualifications

• Prior experience in customer service is essential.
• Professional appearance and grooming are required.
• Passion for serving customers is crucial.

Responsibilities

• Manage and mentor team members to enhance productivity.
• Train team members and provide actionable feedback.
• Design and curate procedures for optimal user experience.
• Monitor customer records and appointments.
• Resolve customer complaints effectively.
• Implement customer retention practices.

Skills

Customer service enthusiasm

Proficient communication skills

Calm under pressure

Digital literacy

Job description

A customer service oriented company in Singapore seeks a professional to manage and mentor the customer service team. The role requires prior experience in customer service and a passion for serving customers. Responsibilities include training team members, improving user experience, and resolving customer complaints. A polished appearance and digital literacy are essential. Prior beauty industry experience is a plus.