Senior Cortex XDR Support Engineer - Cybersecurity Impact

Palo Alto Networks; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading cybersecurity firm in Singapore seeks a highly motivated customer support professional. This role involves troubleshooting and providing technical assistance to clients regarding cybersecurity solutions. Ideal candidates will have strong experience with Windows, Linux, and macOS, along with excellent communication skills and knowledge of various security protocols. The position supports flexible working arrangements to foster collaboration among team members.

Benefits

FLEXBenefits wellbeing spending account

Mental and financial health resources

Personalized learning opportunities

Qualifications

• 5+ years of relevant experience.
• Strong experience in troubleshooting and debugging across multiple operating systems.
• Knowledge of malware, exploits, and operating system structure.

Responsibilities

• Respond to user-reported issues per Service Level Agreements.
• Perform advanced troubleshooting at application and OS levels.
• Document actions to communicate effectively with customers.

Skills

Windows OS

Linux OS

macOS

Debugging

Troubleshooting

Customer service

Strong communication

Mandarin Language skills

Tools

SCCM

AD

MSSQL

IIS

Endpoint security software

Cloud infrastructure

VDI

Job description

A leading cybersecurity firm in Singapore seeks a highly motivated customer support professional. This role involves troubleshooting and providing technical assistance to clients regarding cybersecurity solutions. Ideal candidates will have strong experience with Windows, Linux, and macOS, along with excellent communication skills and knowledge of various security protocols. The position supports flexible working arrangements to foster collaboration among team members.