Senior Business Transformation Manager

EASMED ASIA PTE. LTD.; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

A leading healthcare transformation firm in Singapore seeks an experienced professional for driving multi-year transformations. The candidate should possess over 8 years of experience in cross-functional leadership, particularly in medical or regulated fields, and demonstrate strong financial and operational skills. This role requires effective stakeholder management, process redesign capabilities, and fluency in digital tools. Competitive compensation and travel opportunities within the SEA region will be offered.

Qualifications

• 8–12+ years leading cross-functional transformations.
• Experience in medical devices/healthcare or regulated B2B services.
• Ability to model business cases and partner with Finance.

Responsibilities

• Drive a multi-year transformation across various business areas.
• Run the Transformation Portfolio and ensure measurable impacts.
• Map and redesign core processes with SOPs and controls.

Skills

Cross-functional transformations

Financial acumen

Change management

Process redesign

Digital fluency

Executive-level communication

Education

Bachelor’s in Engineering, Business, Supply Chain, or similar

Tools

CRM

ERP

BI dashboards

Job description

Role summary

Own and deliver the company’s multi-year transformation across growth, efficiency, cash, quality/compliance, customer, and digital. Drive the roadmap, run the change portfolio, and realise tangible value (revenue, margin, CCC, Opex efficiency) while strengthening processes and data foundations. Travelling frequency: 20%-30% within SEA region.

Key responsibilities

1) Strategy & Portfolio

• Translate 5-/3-/1-year goals into a prioritised transformation roadmap with business cases, targets, and gated decision points.
• Run the Transformation Portfolio/PMO: intake, prioritisation, resource planning, RAID (risks/assumptions/issues/dependencies), status, and exec reporting.

2) Programme Delivery & Value Realisation

• Lead multi-country initiatives (e.g., market entries, channel model upgrades, pricing architecture, S&OP, inventory optimisation, e-commerce/CRM).
• Build and track benefits (revenue, GP%, EBIT, CCC, Opex) with Finance; ensure value is realised and booked (not just “planned”).

3) Process Excellence (Commercial & Operations)

• Map and redesign core processes (Lead→Quote→Order→Cash; S&OP; Procure→Pay; Service/Repairs) with clear SOPs, SLAs, and controls.
• Embed standard cadences (QBRs, S&OP, pipeline reviews) and handoffs across countries and BUs.

4) Digital & Data

• Partner with IT/DT to operationalise CRM/HRMS/ERP analytics; define adoption KPIs and drive behaviour change.
• Establish a single-source-of-truth KPI pack (executive dashboard) and data governance (owners, definitions, QA).

5) People & Change

• Create change plans (stakeholders, communications, training, incentives).
• Coach workstream leads; uplift internal capability so changes stick (playbooks, templates, checklists).

6) Quality, Compliance & Risk (med-device context)

• Coordinate with RA/QA on QMS/eQMS improvements, CAPA, audit readiness, and field vigilance linkages to commercial processes.
• Ensure transformation work respects ISO 13485/SS 620 and country regulations (HSA/MDA/TFDA etc.).

7) Governance

• Run monthly SteerCo: decisions, escalations, and trade-offs; maintain a transparent portfolio view (RAG, risks, mitigations, spend vs. benefits).

Must-have qualifications

• Experience: 8–12+ years leading cross-functional transformations (portfolio/program level), with multi-country exposure and a track record of measurable P&L and cash impact (EBIT, GP%, CCC, DSO/DOH).
• Industry fit: Background in medical devices/healthcare or other regulated, B2B field-service businesses; comfortable with ISO 13485 / QMS, vigilance/CAPA, tendering, and hospital workflows.
• Operating toolkit: Hands‑on with process redesign (Lead→Quote→Order→Cash, S&OP, service/repairs), change management, and benefits realisation (can baseline, target, and book savings/uplift).
• Digital & data fluency: Implemented or scaled CRM/ERP/HRMS and BI dashboards; able to define data models/KPIs, drive adoption, and interrogate funnels/forecasts without an analyst.
• Programme leadership: Built/ran a PMO (intake, prioritisation, RAID, gated governance) and managed vendors/SIs; strong stakeholder management from frontline to ELT/Board.
• Financial acumen: Can model business cases (NPV/IRR/Payback), price waterfalls, inventory turns, and margin drivers; partners tightly with Finance.
• Communication: Executive-level storytelling, crisp written docs, and the ability to move behaviour (training, comms, incentives).
• Education: Bachelor’s in Engineering, Business, Supply Chain, or similar.

Strongly preferred

• Certifications: PMP/Prince2 and Lean Six Sigma (Green/Black Belt) or equivalent transformation credentials; formal change management (Prosci/ACMP).
• Quality/Reg literacy: Practical exposure to ISO 13485, eQMS rollouts, CAPA, audit readiness; understands how commercial processes interact with QMS.
• Commercial excellence: Experience setting pricing guardrails, channel/rebate programmes, and KAM frameworks; improved CRM hygiene/adoption at scale.
• Supply chain/S&OP: Raised forecast accuracy, reduced obsolescence, and improved inventory turns across multiple countries/SKUs.