Senior Business Analyst

NTT Communications; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading technology services firm in Singapore is seeking a Senior Business Analyst to drive business improvements through technology solutions. This role requires strong analytical and communication skills, alongside advanced business practices understanding. Candidates should have experience in technology services environments and a Bachelor’s degree in a related field. The successful hire will work closely with stakeholders to define project requirements while delivering business impact on-site.

Qualifications

• Advanced experience as a Business Analyst in technology services.
• Demonstrable experience in requirement gathering and process mapping.
• Excellent documentation and analytical skills.

Responsibilities

• Act as a bridge between business problems and technology solutions.
• Analyze and resolve business problems with technology support.
• Deliver business projects aligned with sponsor requirements.

Skills

Business practices understanding

Client service orientation

Process mapping technology knowledge

Analytical skills

Documentation skills

Communication skills

Education

Bachelor's degree in Business or Information Technology

Project management certification

Professional in Business Analysis certification

Tools

Microsoft Exchange

ServiceNow

SAP

ITIL

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Senior Business Analyst is an advanced subject matter expert, responsible for working with internal and external clients to determine requirements and to define solutions to address more complex business, process and systems problems, and improvements in the organization.

This role acts as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals.

Key responsibilities:

• Acts as a bridge between the business problems and the technology solutions.
• Analyzes, transforms and ultimately resolves the business problems with the help of technology.
• Works with internal clients and applies best practice methodologies to determine business requirements and to define solutions to address business, process, information and system problems, improvements or change.
• Delivers business projects in line with sponsor requirements and enterprise architecture.
• Proactively develops and deploys enhanced services and platforms, covering all the functional aspects from service/product definition through to build and deployment.
• Ensures the identification and documentation of operational gaps including user guides, templates, test cases and related user training.
• Assists with the resolution of issues pertaining to the service.
• Adheres to and follows the relevant development and support processes.
• Communicates and escalates if any issues arise or deliverables cannot be met and request assistance to ensure closure of issues.
• Takes responsibility for delivery of multiple project elements with no supervision.
• Ensures the development of concepts and the management of these from inception through to post deployment.
• Performs any other related task as require

To thrive in this role, you need to have:

• Advanced understanding of business practices and processes.
• Excellent team player who displays good client service orientation with well-developed administrative and organization skills.
• Advanced expertise in specific systems, processes and technologies that they will be required to analyze.
• Meticulous attention to detail whilst working under pressure.
• Excellent verbal and written communication skills.
• Advanced process mapping technology knowledge.
• Ability to build rapport and engage effectively with a variety of stakeholders.
• Advanced knowledge of project management methodology.
• Excellent analytical skills with the ability to convert business requirements into operational deliverables (functional requirements) to meet business objectives.
• Excellent documentation skills, in particular, functional requirements, test cases, system user documentation, processes and procedures and presentations.
• Extended working knowledge of Microsoft Exchange, Word, Excel Project, PowerPoint and Visio Good understanding of systems generally used in a services organization, for example ServiceNow, Siebel, Remedy, SAP, EMS would be advantageous.
• Extended understanding of and experience with ITIL (IT Infrastructure Library) and the application of ITIL tools within a service integrator.

Academic qualifications and certifications:

• Bachelor’s degree or equivalent in Business or Information Technology or a related field.
• Project management certification would be advantageous.
• Professional in Business Analysis certification is preferred.
• IIBA Membership required.
• Relevant technology certification(s) required, such as ITIL.

Required experience:

• Advanced experience as a Business Analyst gained within a technology services environment.
• Advanced demonstrable experience as a system administrator or developer would be advantageous.
• Advanced experience in and with all operational aspects of a Services business, preferably with a Systems Integrator.
• Advanced demonstrable experience in the business requirement gathering, use case definition, process mapping and implementing new services and systems.

Workplace type:

On-site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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