Senior Bed & Surgical Booking Lead

MOUNT ALVERNIA HOSPITAL; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A community healthcare provider in Singapore is looking for a Senior/Executive for the Bed & Surgical Booking Office. This role requires providing excellent customer service to callers, managing surgery slots, and ensuring efficient bed bookings. Candidates should possess a relevant diploma and have 2-3 years of experience in healthcare or call centers. Strong communication skills and proficiency in Microsoft Office and booking systems are essential. The position may require Saturday work.

Qualifications

• Minimum 2 -3 years of experience in a healthcare or call center setting.
• Supervisory and/or Nursing experience preferred.
• Ability to work on Saturdays.

Responsibilities

• Attend to incoming calls related to operating theatre bookings and bed admission requests.
• Ensure smooth daily operations of the Bed & Surgical Booking Office.
• Maintain service standards for scheduling and bed booking calls.
• Ensure compliance with hospital policies.
• Participate in team performance management.
• Prepare monthly reports for call service levels.
• Manage surgery and procedure scheduling.
• Monitor scheduling slots and report daily statuses.

Skills

Strong communication skills

Interpersonal skills

Microsoft Office proficiency

SCM Scheduling knowledge

Patient Flow systems knowledge

Education

Diploma in a relevant field

Job description

A community healthcare provider in Singapore is looking for a Senior/Executive for the Bed & Surgical Booking Office. This role requires providing excellent customer service to callers, managing surgery slots, and ensuring efficient bed bookings. Candidates should possess a relevant diploma and have 2-3 years of experience in healthcare or call centers. Strong communication skills and proficiency in Microsoft Office and booking systems are essential. The position may require Saturday work.