Senior/Associate Executive, Office of Patient Experience

KK WOMEN'S AND CHILDREN'S HOSPITAL PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A healthcare facility in Singapore is seeking a candidate to support managing feedback and responses effectively. The ideal applicant will have a diploma in any discipline, excellent interpersonal skills, and be bilingual in English and another language. Responsibilities include attending to patients and families, handling feedback, and maintaining documentation. Candidates who enjoy working in a fast-paced and team-oriented environment are encouraged to apply.

Qualifications

• Diploma in any discipline, preferably with relevant experience in healthcare.
• Excellent interpersonal and communication skills (both verbal and written).
• Bilingual proficiency in English and a second language.
• Ability to handle high work volumes at a fast pace with accuracy.
• Enjoy engaging with people and thrive in a team environment.

Responsibilities

• Support managing feedback and responses within the Hospital.
• Attend to walk-in patients and families, as well as hotline inquiries.
• Review and follow up on feedback received.
• Respond to general feedback and inquiries.
• Compile feedback documentation and provide timely updates.

Skills

Interpersonal skills

Communication skills

Bilingual (English and a second language)

Teamwork

Education

Diploma in any discipline

Tools

Microsoft Office

Job description

Reporting to the Senior Assistant Director, you will support OPE in managing feedback and responses within the Hospital. You will attend to walk-in patients and families as well as phone calls to the OPE Hotline. You will review and follow up with appropriate actions on the feedback received. In addition, you are expected to respond to general feedback and enquiries, compile feedback documentation for filing and provide timely updates into the feedback database.

Requirements:

• Diploma in any discipline, preferably with relevant experience in healthcare industry
• Excellent interpersonal and communication skills (both verbal and written)
• Effectively bilingual in English and a second language
• Able to handle high work volumes and work at a fast pace with accuracy
• Enjoys engaging people and thrives on working in a team
• Proficient in Microsoft Office applications