Senior, Associate Executive, Medical Concierge

MCi Career Services; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading healthcare concierge service in Singapore is seeking a Senior Associate Executive, Medical Concierge. This role involves acting as a primary liaison for VVIP patients and providing concierge-level services from pre-admission to post-discharge. Candidates should have a relevant diploma or degree, with at least 5 years of experience in client-facing roles, preferably in healthcare or hospitality. Strong interpersonal and communication skills are essential.

Qualifications

• Minimum 5 years in client-facing roles, preferably in healthcare or hospitality.
• Strong written communication for professional correspondence.

Responsibilities

• Act as the primary liaison for VVIP, VIP, and CIP patients.
• Provide concierge-level service from pre-admission to post-discharge.
• Coordinate medical appointments and follow-ups.
• Maintain communication with referring GPs regarding patient outcomes.

Skills

Interpersonal skills

Communication skills

Multitasking

Cultural competence

Education

Diploma or Bachelor's Degree in Hospitality

Diploma or Bachelor's Degree in Business

Diploma or Bachelor's Degree in other related fields

Job description

Senior, Associate Executive, Medical Concierge

📍 Location: Kent Ridge, Singapore (West Region)
🕒 Work Hours: Office Hours (8:30 AM – 6:00 PM)
Flexibility required for occasional weekend coverage during VIP/VVIP visits
📌 Type: Full-Time
📈 Status: Actively Reviewing – New Position

🎓 Qualifications & Experience

Education:
Diploma or Bachelor's Degree in one of the following disciplines:

Hospitality

Business

Other related fields

Experience:

Minimum 5 years in client-facing roles, preferably in healthcare, hospitality, or premium service environments

💰 Salary Range:

SGD 3,000 – 4,200

Act as the primary liaison for VVIP, VIP, and CIP patients, ensuring a seamless and personalized care journey

Provide concierge-level service from pre-admission to post-discharge

Coordinate and manage:

Medical appointments, procedures, admissions, and follow-ups

Logistics including scheduling, transport, documentation, and real-time communication

Handle confidential patient information with utmost discretion

Respond to inquiries via email and phone, including those from general practitioners (GPs)

Support with treatment cost estimates, billing, and insurance matters

Maintain communication with referring GPs regarding patient outcomes and services

Work staggered hours, including weekends, based on client needs

Exceptional interpersonal and communication skills in English (additional languages are a plus)

Strong written communication for professional correspondence

High emotional intelligence and discretion in handling sensitive situations

Cultural competence and sensitivity when working with international clientele

Excellent multitasking and time management abilities

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

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We regret to inform that only shortlisted candidates would be notified.

Registration Number: R25157568

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