Senior Associate Executive, HR Shared Services

National Healthcare Group; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A healthcare organization in Singapore is seeking a Senior Associate Executive in HR Shared Services. You will deliver quality HR services, manage work injury compensation claims, and administer employee benefits. The ideal candidate has experience in HR operations and strong stakeholder management skills. This role involves ensuring excellent service delivery and supporting employees with various HR inquiries.

Qualifications

• Experience in HR Shared Services or related fields.
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks and prioritize effectively.

Responsibilities

• Ensure quality and timely HR services within the team.
• Handle the full cycle of work injury claims.
• Administer employee benefits programs and assist with claims.

Skills

Work Injury Compensation Claims

HR service delivery

Employee benefits management

Stakeholder management

Job description

Senior Associate Executive, HR Shared Services

Family Group: Administration

The candidate is part of the HR Shared Services Team to deliver quality, accurate and timely HR services. Your primary responsibilities will be to ensure excellent service delivery while overseeing work inquiry compensation claims, government-paid leave administration, and employee benefits management. You provide first line comprehensive operational support within the HR shared services department.

• Work Injury Compensation Claims
  • Handles the full cycle of Work Injury Claims
  • Liaise with both internal (staff, supervisor) and external stakeholders (insurance, MOM, clinics) for case assessment
  • Ensure timely and accurate submission and resolution of claims while adhering to company policies and regulatory requirements
  • Administer WICA related medical bills, leave and salary information
  • Compile quarterly work injury statistics
• Support on government paid leave submission
• Generate report to identify eligible cases for claim submission
• Monitor reimbursement notification received and be accountable to update the amount in the Leave system
• Assist employees with inquiries related to paid leave eligibility
• Employee Benefits Administration
• Administer employee benefits programs
• File applicable inpatient claims with insurance company
• Work with relevant parties on claims/medical billing matters
• Assist employees with inquiries related to employee benefits
• Assists with ad hoc administration of human resources operations