Senior Application Support Analyst — APAC Incident Lead

CITIBANK N.A.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A global banking institution in Singapore is seeking a Senior Application Support Analyst to monitor systems and resolve incidents, ensuring smooth trading operations. Candidates should have 5-8 years of experience in application support, be proficient in Oracle SQL, and possess strong analytical skills. The role involves communication with various stakeholders and working in shifts to cover critical operational windows. This opportunity offers significant growth potential in a dynamic financial environment.

Qualifications

• 5-8 years' experience preferred in application support role.
• Strong analytical, organizational and detail orientation.
• Effective under stress with clear communication.

Responsibilities

• Monitor systems and quickly troubleshoot incidents.
• Drive permanent fixes and SLA improvements.
• Coordinate across shifts and communicate with stakeholders.

Skills

Front-office application support

Oracle SQL

Solaris/Linux

Python/shell scripting

Analytical skills

Communication skills

Financial products knowledge

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow

Geneos/ITRS/Splunk

Job description

A global banking institution in Singapore is seeking a Senior Application Support Analyst to monitor systems and resolve incidents, ensuring smooth trading operations. Candidates should have 5-8 years of experience in application support, be proficient in Oracle SQL, and possess strong analytical skills. The role involves communication with various stakeholders and working in shifts to cover critical operational windows. This opportunity offers significant growth potential in a dynamic financial environment.