Senior Apple & Mobile IT Support Engineer — L3

Percept Solutions; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading tech company in Singapore is seeking a Senior IT Support Engineer with deep expertise in Apple Mac and mobile platforms. This role provides essential Level 3 support, ensuring continuity of global IT operations. The candidate will manage complex incidents, work hands-on with Jamf Pro and Microsoft Intune, and improve user support experiences across regions. Strong analytical and troubleshooting skills are required, along with excellent communication abilities and experience in creating technical documentation.

Qualifications

• Proven experience providing Level 3 (L3) support for Apple Mac and mobile devices in an enterprise environment.
• Strong hands-on expertise with Jamf Pro and Microsoft Intune.
• Deep knowledge of macOS, iOS, iPadOS, Android, and Apple ecosystem services.
• Experience handling MDM platform incidents and service outages.

Responsibilities

• Provide APJ regional coverage for global support operations.
• Act as the primary L3 technical presence during APJ hours.
• Deliver advanced L3 support for Apple devices.
• Own and resolve complex incidents end-to-end.

Skills

Apple Mac support

Mobile device support

Jamf Pro

Microsoft Intune

Troubleshooting

Analytical skills

Problem-solving skills

Excellent communication

Tools

Jamf Pro

Microsoft Intune

Job description

A leading tech company in Singapore is seeking a Senior IT Support Engineer with deep expertise in Apple Mac and mobile platforms. This role provides essential Level 3 support, ensuring continuity of global IT operations. The candidate will manage complex incidents, work hands-on with Jamf Pro and Microsoft Intune, and improve user support experiences across regions. Strong analytical and troubleshooting skills are required, along with excellent communication abilities and experience in creating technical documentation.