Senior Analyst, Collections (6-month contract)

Dow Jones; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global information provider in Singapore is seeking a detail-oriented Senior Analyst, Collections to join its Finance - Credit Collection department. This role involves minimizing bad debt risk and maximizing cash flow through effective management of collections activities. Ideal candidates will have relevant degrees and 2-5 years of collections experience, particularly in multinational settings, and strong communication skills in English and Mandarin. The position offers comprehensive benefits and opportunities for career growth.

Benefits

Comprehensive Insurance & Retirement plans

Paid Time Off and Leaves

Education Benefits

Family Care Benefits

Career Growth Programs

Access to Dow Jones Products

Employee Referral Program

Employee Well-being Support & fitness Programs

Qualifications

• 2-5 years of high-volume collections experience in a multinational corporation.
• Strong communication skills to manage relationships across the APAC region.
• Demonstrated history of meeting deadlines and targets.

Responsibilities

• Manage high-volume collections activities and customer relationships.
• Comply with company collections policies and procedures.
• Research and perform special projects as required.

Skills

High-volume collections experience

Effective communication skills in English and Mandarin

Attention to detail

Goal-oriented

Education

Degree in Business Administration, Finance, Accounting, or related field

Job description

Senior Analyst, Collections

About the Team:

The Finance team is responsible for global financial support in four key areas: Global Financial Operations (GFO), Financial Management Accounting (FMA), Tax and Financial Planning and Analysis (FP&A). The team covers everything from back-office functions like payroll and customer billing to tax compliance and budget forecasting.

About The Role

We are seeking a highly motivated and detail-oriented Senior Analyst, Collections to join our Finance - Credit Collection department in the APAC region. In this role, you will be crucial in minimizing bad debt risk and maximizing cash flow by managing high-volume, high-value collections activities. You will be responsible for maintaining strong customer relationships, ensuring compliance with company collections policies, and professionally managing all customer interactions. You will leverage your experience to manage the full collections cycle and proactively elevate high-risk accounts.

You Will

• Perform regular and prompt phone and email contact with assigned customers to build customer relationships, secure payment commitments, and achieve assigned collections and call quality targets to ensure minimum bad debt risk.
• Act in strict compliance with company goals, policies, and procedures as they pertain to collection activity, our collections strategy, and specified Accounts Receivable goals and objectives.
• Communicate with the Sales Department on past due accounts at specified intervals. Inform sales representatives and management of changes in account status in a timely manner.
• Accurately enter detailed notes and client information in the online collection tool for all interactions and progress updates.
• Escalate at-risk collection accounts promptly and effectively to mitigate potential losses.
• Meet defined department and individual goals along with assigned month-end reporting deadlines and activity metrics.
• Establish and maintain effective and cooperative working relationships within the department and company (e.g., Disputes, Accounts Receivable). Communicate with internal staff regarding customer payments and issues preventing a timely resolution.
• Manage customers by remaining polite, tactful, firm, and professional, and follow up frequently for payment commitments, delivering high-quality customer service in a timely manner while maintaining client confidentiality.
• Research and perform special projects and other activities as needed to support the department.

You Have

• A Degree in Business Administration, Finance, Accounting, or a related field. (preferred)
• 2-5 years of high-volume collections experience, preferably gained within a multinational corporation (MNC) environment.
• Strong and effective communication skills in both English and Mandarin (written and verbal) to effectively manage relationships across the APAC region.
• Demonstrated strong attention to detail, goal-orientation, and a consistent track record of meeting deadlines and targets.
• A proven history of demonstrated success in a fast-paced, flexible environment with shifting demands and priorities.

Our Benefits

• Comprehensive Insurance & Retirement plans
• Paid Time Off and Leaves
• Education Benefits
• Family Care Benefits
• Career Growth Programs
• Access to Dow Jones Products
• Employee Referral Program
• Employee Well-being Support & fitness Programs

Reasonable accommodation

Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at [e-mail]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area

Dow Jones - Finance

Job Category

Finance

Union Status

Non-Union role

About Dow Jones

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News. This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

Req ID

50702