Senior Account Manager-Insurance broker

Willis Towers Watson Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading insurance and risk management firm in Singapore seeks a Client Relationship Manager to ensure high-quality service delivery to corporate clients. The role involves managing a portfolio, developing strategies, and ensuring compliance with regulations. Candidates must have relevant insurance certifications and over three years of experience in a similar role. Strong problem-solving and time management skills are crucial. This position offers a dynamic work environment with opportunities for professional growth.

Qualifications

• Holds the relevant insurance certificates - BCP, ComGI and PGI.
• More than 3 years of relevant experience.
• Ability to understand a client or prospect's business and key issues.
• Ability to work under time pressure to ensure prompt service delivery.

Responsibilities

• Responsible for day-to-day servicing of a portfolio of large clients.
• Ensure timely and accurate processing of endorsements and policy documents.
• Monitor service levels and client satisfaction, resolving issues proactively.
• Assist in developing client strategies and proposals.

Skills

Client relationship management

Problem-solving

Time management

Presentation skills

Independent and self-motivated

Education

Relevant insurance certificates (BCP, ComGI, PGI)

Job description

The Role

Client Relationship Management

• Working as part of the team, you are responsible for day-to-day servicing to a portfolio of large corporate and international clients and ensuring timely delivery of high-quality service

Service Delivery

• Ensure timely and accurate processing of endorsements, certificates, invoices and policy documents.
• Monitor service levels and client satisfaction, resolving issues proactively.
• Understand client’s business and risk management needs and support Team Lead to look for solutions including cross-selling across all products.

Strategic Support

• Assist in developing client strategies and proposals
• Support cross-selling initiatives and identify opportunities for expanding services

Compliance & Documentation

• Maintain client data files, service records and meeting minutes in accordance with Willis Excellence Model standards
• Ensure adherence to local regulatory requirements and WTW’s guidelines and procedures

Program Coordination

• Liaise with Global Office and local carriers to ensure consistent service and coverage for the local clients.
• Athoroughunderstandingandanexpertrealtimeuserforallrelevantdocumentation/ processing systems
• Developingandmaintaininggeneralknowledgeandexperienceofthe(re)insurancemarket as a whole, recognize and explain trends, general carrier capabilities and competitiveness.
• Constantly keeping abreast of insurance product developments
• Coordinate and collaborate with specialists, consultants, industry experts, and other critical teammembersacrossWTWsegmentsandgeographiestobringthefullcapabilitiesofWTW to the client and ensure a streamlined client experience

The Requirements

• Holds the relevant insurance certificates - BCP, ComGI and PGI
• More than 3 years of relevant experience
• Abilitytounderstandaclientorprospect'sbusiness,situations,opportunities,problems and key issues
• Ability to work under time pressure to ensure prompt service delivery
• Prepare client and prospect presentations
• Independentandself-motivatedindividualwhoconsistentlystrivetodeliverthebestforWTW' s clients
• May hold regulatory licenses, permissions and technical or other requirements applicable under local legislation
• In the absence of such, will be aware of and adhere to relevant regulations

Equal Opportunity Employer