Segment Leader, Client Solutions

GERSON LEHRMAN GROUP SINGAPORE PTE. LTD.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A consulting services firm in Singapore seeks a Segment Lead for their Professional Services Firm Client Solutions team. The ideal candidate will have over 6 years of experience in consulting or related fields, and a proven ability to manage teams effectively. Responsibilities include developing business strategies, client engagement, and leading a high-performing team. The firm values integrity, creativity, and proactive growth initiatives. Senior communication skills and a client-centric mindset are crucial for success in this role.

Qualifications

• 6+ years of experience in consulting, banking, or professional services.
• Strong go-getter attitude with a track record of business growth.
• Ability to manage a team of client service professionals.

Responsibilities

• Develop and implement business plans with leadership.
• Build and manage a high-performing team.
• Facilitate engagements between GLG experts and clients.
• Work closely with sales to develop client relationships.

Skills

Team management

Business acumen

Client service

Communication skills

Problem solving

Education

Bachelor's degree or higher

Job description

Overview

GLG is seeking a Segment Lead for our Professional Services Firm (PSF) Client Solutions team in Singapore with the objective of leading the team in the mid to long-term. The successful candidate should be well-placed to exceed commercial, development, compliance and people target. In addition, he or she will execute and manage research inquiries coming from our client firms based in Southeast Asia. Finally, the Segment Lead will collaborate with Business Development in expanding our presence in the region, and work with the region’s leadership team in developing and implementing business performance improvement initiatives.

Responsibilities

• Develop and implement a business plan in close collaboration with our Leadership team, Sales team, and other GLG stakeholders to achieve Commercial Targets.
• Build a high-performing team that’s scaled from Gurugram, aligned to our global PSF strategy
• Track team performance and create plans to accelerate growth and revenue near and long term.
• Take ownership of a book of clients in the Professional Services and Consulting space and deliver consistently high-class client service and lead by example.
• Ensure best in class client service practices are upheld through close coaching of team members and support direct reports in their professional development plans, actively managing team performance and people development.
• Facilitate high value engagements between GLG experts (including industry executives, independent consultants, academics, and former policy makers across all sectors) and our clients while maintaining industry leading standards in Compliance.
• Support the Sales team growing GLG client relationships in Singapore including new clients as well as senior stakeholders. This relationship development will stem from proactive phone outreach, project execution, post project client feedback, and occasionally in person client meetings in partnership with Sales.
• Work closely with the Global PSF leadership to align on global strategy for each account and drive great execution of that strategy for Southeast Asia PSF
• Work closely with the GLG Councils Team by developing relationships with GLG’s most respected thought leaders and business professionals.
• Program live in country meetings or teleconferences on relevant subject matter and newsworthy events to our clients in collaboration with Sales.

Qualifications

An ideal candidate will have the following:

• 6+ years of experience, ideally in consulting, banking, information services, market research, or other professional services or start up environment
• Bachelor’s degree, or higher
• Strong go-getter attitude and track record of business growth turnaround
• Proven ability to manage and motivate a team of client service professionals both strategically and tactfully.
• Successful track record of working in fast paced, client service environment with a passion for problem solving and a consistent client centric mind-set
• Demonstrated commercial acumen and interest, in some or all the following areas: Sales, negotiation, or networking with high-end professionals; and/or Business development, corporate development, product development, Product and project management
• Ability to multi-task and prioritise activities effectively, while ensuring a high level of accuracy and attention to detail
• Outstanding communication skills and willingness to engage senior professionals as a knowledge and research partner.

We seek bright, proactive, and flexible people who also:

• Act with the highest integrity and professionalism in all their endeavors
• Express a strong desire to work within and lead a team
• Demonstrate the ability and initiative to handle increasing responsibility over time including multiple stakeholder management
• Think creatively and focus on opportunities for accelerated growth
• Exhibit relentless attention to detail