Security Operations Executive

RANGER INVESTIGATION & SECURITY SERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A security company in Singapore is seeking an experienced Operations Manager to oversee security operations and manage manpower effectively. The role involves planning schedules, addressing client concerns, and training personnel, along with maintaining high safety standards. Ideal candidates will have at least 2 years of experience in the security industry, hold PWM SS Rank & above, and possess strong interpersonal and communication skills.

Qualifications

• Min 2 years of working experience in the security industry.
• PWM SS Rank & above.
• Class 3 Licence desirable.
• Own vehicle preferred.

Responsibilities

• Plan and monitor manpower schedules and operations.
• Address client complaints and inquiries to ensure satisfaction.
• Implement responses to cover manpower shortages.
• Conduct on-the-job training for new security personnel.
• Evaluate security procedures to ensure compliance.

Skills

Interpersonal skills

Communication skills

Stress management

Computer literacy

Job description

Job Responsibilities

• Plan and monitor the day-to-day manpower schedule and the operations of the respective sites
• Proactively address client complaints, feedback, and inquiries to ensure exceptional service and satisfaction.
• Swiftly implement immediate responses to cover manpower shortages at various sites, ensuring continuous security coverage.
• Facilitate on-the-job training (OJT) for newly recruited security personnel and conduct refresher sessions on standard operating procedures (SOPs).
• Step in to cover for security officers who are on leave or absent at short notice, maintaining operational continuity.
• Effectively manage and resolve security-related issues at deployment sites to uphold safety standards.
• Conduct thorough security and safety risk assessments to identify vulnerabilities and enhance site security.
• Compile and prepare detailed operational reports to provide insights into security performance and operational effectiveness.
• Conduct investigations into incidents reported by the security team, reviewing incident reports and preparing after-action reviews (AAR) to improve future responses.
• Regularly manage and evaluate security procedures to ensure compliance with industry standards and best practices.
• Lead and handle a team of Patrol Officers & Control Room Operators
• Report to Operations Director
• Other ad hoc requirements by the company

Job Requirements:

• PWM SS Rank & above
• Min 2 years of working experience in the security industry
• Class 3 Licence
• Own vehicle preferred
• Flexible and able to handle stress
• Good interpersonal & communication skill
• Computer literate
• 6 days work week

Interested applicants, please email to [e-mail]