Security Officer

LAGUNA HOTEL HOLDINGS PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A hospitality company in Singapore is looking for a Security Officer to manage safety operations. Responsibilities include investigating incidents, conducting interviews, and maintaining safety standards. The ideal candidate should have at least one year in security, a valid security license, and certifications in First Aid and CPR. Benefits include company transport, uniform, and various discounts. Join us to ensure guest safety and contribute to a great operational flow.

Benefits

Company Transport Pick-up/Drop-off Provided

Uniform Provided

Duty Meals

F&B Discount

Dental and Medical Benefits

Employee Room Rate

Learning & Development Opportunities

Staff Recognition Award

Qualifications

• Minimum 1 year experience in security & safety operations.
• Valid security license is required.
• First Aid and CPR+AED certified.

Responsibilities

• Conduct investigations into theft, fraud, and complaints.
• Complete incident reports for related incidents.
• Maintain confidentiality of proprietary information.

Skills

Communication Skills

Conflict Resolution

Attention to Detail

Customer Service

Education

GCE "O" or "N" Level certificate

Job description

Job Description

• Conduct investigations and gather evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents.
• Conduct interviews with relevant parties in order to obtain statements and information related to incidents.
• Assist with and notify manager/supervisor, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents.
• Complete incident reports to document all Security/Loss Prevention related incidents such as theft, accidents, physical hazards, and fire alarms.
• Handle business interruptions and complaints, such as suspicious individuals, civil disturbances or demonstrations, noise complaints, intoxicated individuals, etc.
• Escort any unwelcome persons from the property without interrupting the orderly flow of property operation.
• Defuse guest or employee disturbances/altercations, including summoning appropriate authorities if necessary, and documenting incident.
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manage.
• Maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.
• In addition, some states may have additional licensing/registration requirements to be considered for this position.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors, manager.

Job Requirements

• Minimum education of GCE "O" or "N" Level certificate
• At least 1 year working experience in a similar position in security & safety operations
• Possesses a valid security licence
• Applicants who have taken RTT will be prioritised
• First Aid and CPR+AED certified
• WSQ Respond to Fire and Hazmat Emergency certified
• 12 hour shift / Work 4 days

Benefits

• Company Transport Pick-up/Drop-off Provided
• Uniform Provided, Duty Meals, F&B Discount, Dental, and Medical
• Employee Room Rate, Learning & Development Opportunities, Staff Recognition Award