Scalp Specialist Salon Manager

THE MOMENTS GRP PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading salon management company in Singapore is looking for a skilled professional to oversee various salon operations. The role involves managing daily tasks, leading a team of scalp therapists, and ensuring high customer satisfaction. Responsibilities include performing scalp analyses, recommending treatments, driving sales targets, and managing inventory. The ideal candidate should possess strong leadership and customer service skills along with a passion for hair treatments. This position offers opportunities for personal and professional growth.

Qualifications

• Experience in salon operations management and haircutting.
• Ability to train and coach staff effectively.
• Strong sales and customer service skills.

Responsibilities

• Oversee daily salon operations to ensure smooth workflow.
• Perform professional scalp analysis and recommend treatments.
• Lead and motivate salon staff, ensuring compliance with standards.
• Deliver high-quality customer consultations and support.
• Monitor sales targets and manage stock levels.

Skills

Leadership

Team Management

Customer Service

Sales Performance

Hair Treatment Knowledge

Job description

1. Salon Operations & Management

• Oversee daily salon operations to ensure smooth workflow and service excellence

• Manage staff scheduling, attendance, and duty rosters

• Ensure compliance with salon SOPs, hygiene standards, and safety regulations

• Handle opening and closing procedures, cash handling, and daily sales reports

• Coordinate maintenance of equipment and treatment rooms

2. Scalp & Hair Treatment Expertise

• Perform professional scalp analysis using tools and consultations

• Recommend suitable scalp and hair treatments based on customer needs

• Supervise and guide therapists on treatment techniques and protocols

• Ensure all treatments are performed according to brand and medical-grade standards

• Stay updated on scalp care trends, products, and treatment technology

3. Team Leadership & Training

• Lead, motivate, and manage scalp therapists and salon staff

• Conduct onboarding, product training, and treatment skill coaching

• Monitor staff performance and provide regular feedback

• Enforce service standards, grooming, and professional conduct

• Assist in recruitment and staff development planning

4. Customer Experience & Relationship Management

• Deliver high-quality customer consultations and aftercare advice

• Handle customer enquiries, feedback, and complaint resolution professionally

• Build long-term client relationships and encourage repeat visits

• Monitor customer satisfaction and service consistency

• Support VIP clients and key accounts when required

5. Sales & Business Performance

• Drive treatment packages, memberships, and product sales

• Set and track monthly sales targets and KPIs for the team

• Monitor conversion rates from consultation to treatment

• Upsell appropriate products without over-selling

• Prepare sales reports and performance analysis for management

6. Inventory & Stock Control

• Manage stock levels of scalp treatment products and consumables

• Monitor product usage and minimize wastage

• Coordinate ordering, receiving, and stock take

• Ensure proper storage and product expiry control

7. Marketing & Promotion Support

• Support salon promotions, campaigns, and special events

• Ensure staff are trained on current promotions and pricing

• Assist in content creation (before/after photos, testimonials) where required

• Participate in mall or external promotional activities

8. Compliance & Reporting

• Ensure compliance with company policies and local regulations

• Maintain accurate customer records and treatment documentation

• Prepare weekly and monthly operational reports

• Follow data protection and customer confidentiality guidelines