Sales Support Executive

Polar Puffs & Cakes Pte Ltd; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading bakery in Singapore is seeking a Sales Support Specialist to assist the sales team and ensure excellent customer service. The role requires experience in sales support or customer service, strong organizational skills, and proficiency in MS Office. Responsibilities include processing orders, maintaining customer records, coordinating with internal teams, and addressing customer inquiries and complaints. This position is ideal for individuals who can multitask and work well both independently and within a team.

Qualifications

• Previous experience in a sales support, customer service, or administrative role preferred.
• Strong organizational and multitasking skills with attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in MS Office (Excel, Word, Outlook, Teams) and familiarity with CRM systems.
• Ability to work both independently and as part of a team.
• Commitment to a 5-day work week in professional business attire.
• Undertake ad-hoc tasks and responsibilities as required to support business needs.

Responsibilities

• Support the sales team with order processing, quotation preparation, and follow-ups.
• Respond to customer inquiries via phone, email, or chat promptly and professionally.
• Maintain and update customer records, sales data, and product inventory in the CRM system.
• Coordinate with internal departments (e.g., logistics, finance, production) to ensure timely order fulfilment.
• Assist in preparing sales reports, presentations, and documentation for client meetings.
• Track and manage sales leads and ensure timely communication.
• Help resolve customer complaints or issues and escalate when necessary.

Skills

Organizational skills

Multitasking

Communication skills

Proficiency in MS Office

Teamwork

Tools

CRM systems

Job description

Key Responsibilities:

• Support the sales team with order processing, quotation preparation, and follow-ups.

• Respond to customer inquiries via phone, email, or chat promptly and professionally.

• Maintain and update customer records, sales data, and product inventory in the CRM system.

• Coordinate with internal departments (e.g., logistics, finance, production) to ensure timely order fulfilment.

• Assist in preparing sales reports, presentations, and documentation for client meetings.

• Track and manage sales leads and ensure timely communication.

• Help resolve customer complaints or issues and escalate when necessary.

Requirements:

• Previous experience in a sales support, customer service, or administrative role preferred

• Strong organizational and multitasking skills with attention to detail.

• Excellent written and verbal communication skills.

• Proficiency in MS Office (Excel, Word, Outlook, Teams) and familiarity with CRM systems.

• Ability to work both independently and as part of a team.

• Commitment to a 5-day work week in professional business attire.

• Undertake ad-hoc tasks and responsibilities as required to support business needs.