Sales Support Engineer

SUPERMEC PRIVATE LIMITED; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading engineering company in Singapore is looking for a Sales Support Engineer to analyze technical specifications, provide product demonstrations, and assist customers throughout the order process. The ideal candidate should possess a bachelor’s degree in engineering or a relevant field and have at least 2 years of relevant experience. Responsibilities include processing purchase orders, coordinating deliveries, and preparing quotations. Opportunities for career progression are available from Sales Support Engineer to Sales Manager.

Qualifications

• Minimum 2 years of relevant working experience.
• Positive attitude with good interpersonal skills.
• Ability to complete tasks with little or no supervision.

Responsibilities

• Analyze technical specifications and provide product demonstrations.
• Process Purchase Orders from clients and follow up on orders.
• Prepare shipping documentation and quotations for clients.

Skills

Good oral and written communication skills in English

Excellent problem-solving skills

Interpersonal skills

Ability to work in a dynamic environment

Education

Bachelor’s degree in engineering or relevant Pre-U/ A level/ College/ Diploma

Tools

MS Office (Word, Excel, PowerPoint)

Job description

Description

Sales support engineers are responsible for analyzing technical specifications, creating product demonstrations, and answering questions about products or services. Provide pre‑sales technical support and engineering support to Customers and Business Partners to resolve issues by performing troubleshooting, diagnostics and performance optimization of the network and computing resources.

Responsibilities

• To have and maintain good daily attendance and punctuality.
• To update team members at least 2 working days in advance before going for leave, to minimize downtime.

Job Scope

• Process Purchase Order from client.
• Follow the order process requirements.
• Prepare MTO before conducting Kick Off Meeting
• Follow up on customer's orders and after sales service (customer services form)
• Managed customers’ feedback.
• Delivery tracking and coordinating with logistics & Client on deliveries.
• Prepare shipping documentation and certificate upon client's requirement.
• Coordinate on payment of delivery.
• Preparing Sales Quotation.
• Handing enquire & follow-up Sales Quotation with locals & overseas customers.
• Follow up on Sales Drawing Approval
• Initiate Kickoff Meeting.
• Follow up on completion of production work.
• Preparation of presentation and product catalogue for clients.
• Issue Manual Delivery Order and Invoice
• Prepare project costing.
• Not authorized to sign any company documents during probation period.
• Answer incoming call within 3 rings.
• Ad-Hoc duties assigned from time to time.

Review

• Daily Update of Project Progress to immediate superior.
• Weekly report progress.
• KPI Review 15th of Every Month

Career Progression

• 1st Year: Sales Support Engineer
• 2nd Year: Sales Engineer
• 3rd Year: Senior Sales Engineer
• 4th Year: Sales Manager

Safety

• To be proactive in creating a safe working environment for everyone and ensuring that HSE in‑house rules are observed at all times.
• To consider HSE aspects when planning and carrying out tasks to eliminate and reduce HSE hazards, aspects and risk.

Requirements

• Preferably bachelor’s degree in engineering or relevant Pre‑U/ A level/ College/ Diploma/ Advanced/ Higher/ Graduate Diploma
• Preferably minimum 2 years of relevant working experience
• Preferably computer literate in MS Office Word, Excel and PowerPoint
• Preferably Good oral and written communication skills in English
• Positive attitude with good interpersonal skills, excellent problem‑solving skills backed by solid technical knowledge.
• Preferably Ability to work in a dynamic and fast paced environment.
• Preferably able to complete tasks with little or no supervision.
• Motivated Team player