Sales & Order Coordinator (Precision Manufacturing)

Metalcool; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A precision tooling manufacturer is seeking a hands-on Sales & Order Coordinator in Singapore. This role focuses on ensuring accuracy in orders and enhancing customer communication through collaboration with technical teams. Ideal candidates will have experience in preparing quotations, handling customer POs, and must possess strong coordination skills to manage workflow effectively throughout the organization.

Qualifications

• Hands-on experience in sales order coordination is preferred.
• Proficiency in creating quotations and handling customer POs.
• Ability to liaise with multiple departments effectively.

Responsibilities

• Prepare detailed quotations for tooling.
• Validate customer POs and create Sales Orders.
• Ensure job readiness and coordinate logistics.

Skills

Attention to detail

Communication skills

Coordination abilities

Job description

Metalcool is a precision tooling manufacturer serving aerospace, semicon, oil & gas, defence, and advanced engineering sectors. We are seeking a hands-on Sales & Order Coordinator who can drive accuracy, efficiency, and high service standards across our quotation-to-delivery workflow. This role is deeply operational — ideal for someone who enjoys being in the centre of activity, coordinating with technical teams, and ensuring customers receive timely, accurate support.

Key Responsibilities

Quotation & Order Accuracy

• Prepare detailed quotations for standard and custom tooling.
• Validate customer POs for accuracy against quotations and terms.
• Create Sales Orders / Work Orders with full ISO/AS9100D traceability.
• Maintain conversion, pipeline, and order status trackers.

Cross-Functional Coordination

• Work closely with Engineering for technical clarifications.
• Coordinate with Production and QC to ensure job readiness and delivery commitments.
• Liaise with logistics partners for domestic and export shipments.
• Highlight delivery risks early and recommend corrective steps.

Documentation & Compliance

• Prepare DNs, Invoices, COCs, and shipping documents.
• Ensure all paperwork is complete, compliant, and audit-ready.
• Support Accounts in invoicing and payment follow-up.
• Maintain an organised document archive for traceability.

Customer Communication & Reporting

• Provide customers with timely updates and accurate information.
• Respond to enquiries within one business day.
• Consolidate data for sales/delivery dashboards and performance summaries.
• Record customer feedback and support service recovery when required.

What You Can Expect

• A structured, hands-on role where you play a central part in ensuring the smooth, accurate flow of orders and customer communication.
• Regular collaboration with Engineering, Production, QC, and Accounts.