Sales & Customer Experience Coordinator

GRAIN PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A dynamic customer service company in Singapore seeks a Customer Care Representative to ensure excellent customer experiences while supporting the sales team. You'll provide essential administrative assistance, manage calls, and build strong customer relationships. Ideal candidates will have proven support experience, strong phone skills, and a commitment to delivering outstanding service. This role offers competitive compensation and great opportunities for personal development, making a real impact within a fast-paced team environment.

Benefits

Competitive compensation package

Birthday leave

Training and mentorship programs

Qualifications

• Proven customer support experience or ability to learn quickly.
• Strong phone contact handling and active listening skills.
• Familiarity with CRM systems and practices is a plus.
• Willingness to drive results and work hard.

Responsibilities

• Provide sales reps with administrative support to achieve targets.
• Manage a high volume of incoming phone calls.
• Build sustainable relationships and trust with customers.
• Handle customer complaints and ensure resolution.
• Keep accurate records of customer interactions.

Skills

Customer support experience

Phone handling

Active listening

Team player

Attention to detail

Strong work ethic

Effective communication

Tools

CRM systems

Job description

A dynamic customer service company in Singapore seeks a Customer Care Representative to ensure excellent customer experiences while supporting the sales team. You'll provide essential administrative assistance, manage calls, and build strong customer relationships. Ideal candidates will have proven support experience, strong phone skills, and a commitment to delivering outstanding service. This role offers competitive compensation and great opportunities for personal development, making a real impact within a fast-paced team environment.