Sales Coordinator - InterContinental Singapore

InterContinental Hotels Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading global hotel chain in Singapore is seeking a Sales Coordinator to manage the general sales hotline and assist the sales team with key administrative tasks. The ideal candidate will have a Diploma/Degree in Hospitality Management and at least 1 year of experience in sales operations, specifically in the service industry. Proficiency in Delphi and Opera systems is a plus, along with excellent communication skills and a team-oriented mindset.

Qualifications

• Minimum 1 year of relevant experience in Operations or Sales in the service industry.
• Oral and written fluency in English is required.

Responsibilities

• Attend to the general sales hotline and all incoming telephone calls.
• Prepare sales-related documents throughout the sales process.
• Participate in direct marketing assignments.

Skills

Fluency in English

Proficient in Microsoft Office

Team player

Displays initiative

Education

Diploma/Degree in Hospitality Management

Tools

Delphi

Opera Systems

Job description

• Attend to the general sales hotline and all incoming telephone calls within 3 rings
• Acts on guests’ requests, provides initial suggestions on sales enquiries
• Distributes sales leads immediately for responses within 24 hours
• Preparing sales related documents throughout the sales process (e.g. Proposal, Contracts, Corporate Rate Letters, Proforma invoice)
• Understands the systems and process of checking for the availability of guestrooms and event venues
• Proficient in the application of Delphi and Opera systems; maintenance and management of database, including the updating of daily revenues
• Communication and preparation of show room keys and checking of the show rooms
• Preparation / consolidation of overseas sales call schedule / appointments for Sales team
• Work on educational or familiarization groups in co-ordination with the Sales team
• Preparation, requisition and stock control of collateral, printed material, stationery, corporate gifts and promotional items
• Raising the sponsorship letters, vouchers and purchase requisition forms
• Participates in direct marketing assignments
• Assist with the preparation of new products and services as directed and provide guests with information
• Attend the sales-related meetings from time to time, and may be required to take minutes of meetings to be circulated accordingly.
• Other duties as assigned by Director of Sales or the management.

What we need from you

• Diploma/Degree in Hospitality management or related disciplines
• Minimum 1 year of relevant experience in Operations or Sales in service industry.
• Oral and written fluency in English
• Proficient in Microsoft Office applications
• Team player
• Displays initiative