sales and operation manager

GP CLEANING PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading cleaning service company in Singapore is looking for a Customer Relationship Management specialist to act as the primary point of contact for clients. You will develop strong relationships, conduct site visits, gather feedback for service improvements, and resolve issues to maintain customer confidence. Experience in client relations and a proactive approach to customer satisfaction are essential for this role.

Responsibilities

• Act as the primary point of contact for on-site clients, developing strong, lasting relationships built on trust and transparency.
• Conduct regular site visits and meetings with existing customers to understand their evolving needs, address concerns, and ensure satisfaction with current services.
• Proactively gather feedback and insights from clients to inform service improvement initiatives and operational adjustments.
• Handle escalations, resolve issues promptly, and communicate resolutions clearly to maintain customer confidence.
• Develop customer retention strategies and implement best practices to increase satisfaction and loyalty.

Job description

Customer Relationship Management

• Act as the primary point of contact for on-site clients, developing strong, lasting relationships built on trust and transparency.
• Conduct regular site visits and meetings with existing customers to understand their evolving needs, address concerns, and ensure satisfaction with current services.
• Proactively gather feedback and insights from clients to inform service improvement initiatives and operational adjustments.
• Handle escalations, resolve issues promptly, and communicate resolutions clearly to maintain customer confidence.
• Develop customer retention strategies and implement best practices to increase satisfaction and loyalty.