Sales and Customer Service Officer/Distribution Support Executive

Harwin Asia Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A customer service-focused company in Singapore seeks a Customer Service Support professional to manage customer orders and provide sales support. The ideal candidate will have at least 3 years of experience in a similar role, with excellent communication skills and proficiency in CRM systems like Salesforce. Responsibilities include processing orders, managing inquiries, coordinating logistics, and ensuring timely communication between internal teams and customers. This role offers an opportunity to work in a dynamic environment.

Qualifications

• Minimum 3 years’ experience in a similar role providing Sales Support and Customer Service.
• Excellent verbal and written communication skills.
• Proficiency in using CRM systems and interpreting relevant data.
• Ability to adapt communication style to different customer interactions.
• Strong multitasking and task prioritisation abilities.

Responsibilities

• Process customer orders accurately and in a timely manner.
• Manage customer enquiries, quotations, and order status updates.
• Coordinate logistics activities, including shipment arrangements.
• Liaise with internal teams to resolve issues.
• Maintain accurate customer and order records.
• Support sales team in preparation for customer visits.
• Track and follow up on opportunity pipelines.
• Monitor leads generated from campaigns.
• Prepare basic sales reports and updates.
• Ensure timely communication between teams and customers.

Skills

Sales Support

Customer Service

Communication Skills

CRM Systems Proficiency

Multitasking

Tools

Salesforce

Job description

Key Duties and Responsibilities

Customer Service Support

• Process customer orders accurately and in a timely manner within internal systems
• Manage customer enquiries, quotations, and order status updates
• Coordinate logistics activities, including shipment arrangements and delivery follow-ups
• Liaise with internal teams to resolve order, delivery, or documentation issues
• Maintain accurate customer and order records

Sales Support

• Support sales team in preparation and coordination of customer visits
• Track and follow up on opportunity pipelines and sales activities
• Monitor and manage leads generated from exhibitions, campaigns, and other channels
• Prepare basic sales reports and updates for internal review
• Ensure timely communication between sales, customers, and internal stakeholders

REQUIREMENTS

• Minimum 3 years’ experience in a similar role providing Sales Support and Customer Service
• Excellent verbal and written communication skills.
• Proficiency in using CRM systems (e.g., Salesforce) and interpreting relevant data.
• Ability to adapt communication style to suit different customer interactions.
• Strong multitasking and task prioritisation abilities.