Sales Admin Assistant

GOLDPLUS UNIVERSAL PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading logistics firm in Singapore is seeking a detail-oriented professional for order processing. The role involves handling customer orders, inquiries via multiple channels, and coordinating with logistics for delivery. Candidates should possess a minimum GCE 'O' Levels qualification, at least one year of relevant experience, and strong customer service skills. The position requires a proactive attitude and excellent communication skills, with immediate availability preferred.

Qualifications

• At least 1 year of experience in order processing and customer inquiries.
• Polite and professional communication skills via phone and email.
• Ability to work independently and as part of a team.

Responsibilities

• Process customer orders and inquiries via email, phone, or purchase order.
• Manage order processing transactions including product selection and pricing.
• Coordinate with warehouse for order dispatch and delivery.

Skills

Customer service

Communication skills

Order processing

MS Office (Word and Excel)

Education

GCE 'O' Levels

Job description

Job Description & Requirements

• Process customer orders and inquiries via email, purchase order or phone call.
• Submit soft copies of invoices through customers' email addresses or online portals.
• Execute and manage order processing transactions accurately, including product selection, pricing, and delivery schedules.
• Coordinate with warehouse and logistics departments to organize order dispatch and delivery.
• Handle order modifications, cancellations, and return/exchange requests, ensuring compliance with company policies.
• Maintain systematic and detailed records of orders and invoices, with complete document filling.
• Collaborate with customers and finance teams to resolve pricing discrepancies, credit issues, or payment delays related to orders.

• Minimum GCE 'O' Levels qualification
• Minimum 1 year of experience in order processing and handling customer inquiries
• Knowledge of MS office (Word and Excel)
• Ability to work independently and a good team player
• Excellent customer service and communication Skills
• Polite and professional communication via phone and email
• Willingness to learn and adapt to new tasks
• Salary commensurate with experience
• Immediate or short-notice availability preferred