Safety Specialist

ETEAM WORKFORCE PTE. LTD.; Remote; SGD 60,000 - 80,000; Full time

Job summary

A leading safety operations company is seeking a Safety Specialist to manage sensitive cases and address Trust & Safety operations. The candidate should possess at least 2 years of experience in sensitive case management, strong critical thinking, and excellent communication skills. This role is remote, based within Singapore, and requires the ability to handle distressing content professionally. Interested candidates should apply with a commitment to maintaining safety standards.

Qualifications

• Minimum 2+ years in Trust & Safety operations.
• Experience in managing highly sensitive cases.
• Strong decision-making and critical-thinking skills.
• Excellent written and verbal communication skills.

Responsibilities

• Handle highly sensitive Trust & Safety cases with discretion.
• Assess and respond to safety-related incidents.
• Conduct investigations into potential risk or policy violations.
• Collaborate with stakeholders on safety standards.
• Maintain detailed documentation of handled cases.

Skills

Trust & Safety operations

Sensitive case management

Decision-making

Critical thinking

Communication skills

Job description

Position:

Safety Specialist

Contract Duration:

12 Months

Experience: 2+

• Work Location: Remote (within Singapore only)
• Working Days: 5 days per week (includes 1 weekend day)
• Working Hours: 9:00 AM – 6:00 PM SGT
• Training Period: 6 to 8 weeks
• No planned leaves are allowed during the training period
• Maximum Pay Rate: SGD 5500 per month

Role Overview

This role is critical to supporting Trust & Safety operations and involves handling

highly sensitive cases

with professionalism, judgment, and empathy.

The ideal candidate will have prior experience in

Trust & Safety, risk assessment, or sensitive case management

, such as roles within Trust & Safety teams, law enforcement (

Key Responsibilities

• Handle highly sensitive Trust & Safety cases with accuracy, discretion, and sound judgment.
• Assess safety‑related incidents and take appropriate actions in line with policies and procedures.
• Conduct case investigations involving potential risk, harm, or policy violations.
• Participate in role‑play scenarios as part of the interview and training process.
• Collaborate with internal stakeholders to ensure safety standards and escalation protocols are followed.
• Maintain detailed and accurate documentation of cases handled.

Required Qualifications & Experience

• Minimum 2+ years of experience in:
• Trust & Safety operations
• Highly sensitive case management roles (e.g., Singapore Police Force, law enforcement, emergency response, investigations, risk management, compliance).
• Strong decision‑making and critical‑thinking skills.
• Ability to handle distressing or sensitive content in a professional manner.
• Excellent written and verbal communication skills.
• Ability to work independently in a remote setup within Singapore.