Rider & Driver Support Specialist (Customer Service)

SWIFT SEARCH GLOBAL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment firm in Singapore is looking for a Customer Service Executive to provide support to riders and driver-partners. Responsibilities include resolving customer issues, documenting interactions, and maintaining compliance with PDPA. The ideal candidate should have a diploma, 1-2 years of customer service experience, and the ability to handle high-volume inquiries. This role requires flexibility for rotating shifts and offers a competitive salary in the range of $2,700 - $2,800.

Qualifications

• Candidates with strong customer service experience may be considered.
• Minimum 1–2 years of frontline customer service experience.
• Solid understanding of PDPA requirements.

Responsibilities

• Providing timely and accurate support to riders and driver-partners.
• Resolving customer issues including trip disputes and payment discrepancies.
• Documenting all customer interactions in CRM system.

Skills

Diploma or equivalent qualification

1–2 years of frontline customer service experience

Proficiency in handling high‑volume inquiries

Excellent problem‑solving skills

Familiarity with CRM systems

Flexibility to work rotating shifts

Education

Diploma or equivalent qualification

Tools

CRM systems

Job description

A leading recruitment firm in Singapore is looking for a Customer Service Executive to provide support to riders and driver-partners. Responsibilities include resolving customer issues, documenting interactions, and maintaining compliance with PDPA. The ideal candidate should have a diploma, 1-2 years of customer service experience, and the ability to handle high-volume inquiries. This role requires flexibility for rotating shifts and offers a competitive salary in the range of $2,700 - $2,800.