Retail Supervisor

BROWHAUS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading grooming services provider in Singapore seeks a Branch Supervisor to oversee daily activities and manage a team. You will ensure customer satisfaction, guide staff to achieve targets, and respond to complaints promptly. Candidates should have 3-5 years of experience, strong communication skills, and a passion for customer service.

Benefits

5 Days per week

Group Medical Insurance Benefits

F&B and Beauty Perks & Discounts

Training Provided

Completion Bonus

Referral Program

Qualifications

• 3 to 5 years of relevant working experience.
• Strong communication skills and love delivering exceptional customer service.
• Results-oriented, focused on customers, and passionate about continuous improvement.

Responsibilities

• Supervise daily activities of the branch to meet customer satisfaction and budget objectives.
• Manage a team of therapists by providing guidance in achieving targets.
• Respond to complaints promptly to turn unhappy patrons into return guests.

Skills

Strong communication skills

Customer service orientation

Results-oriented

Job description

Overview

BROWHAUS – The first concept store in Singapore to specialize in Brow and Lash Grooming Services. Signature treatments like Brow Resurrection and Eye Define keep us at the forefront of grooming technology, while proprietary products such as our Semi Permanent Makeup After-care System caters to grooming needs at home.

Team Benefits

• 5 Days per week (including weekends & PH)


• Commissions!Group Medical Insurance Benefits


• F&B and Beauty Perks & Discounts!


• Training Provided


• Completion Bonus


• Referral Program

Job Description

• Supervise the daily activities of the branch to ensure that customer satisfaction and budget objectives are met.


• Understands and leads all branch functions; allocates resources appropriately to meet functional and branch goals.


• Supervises the day-to-day activities of the branch to ensure optimal efficiency operations of the branch.


• Manage a team of therapist by providing guidance in achieving target.


• Works closely with management to optimize all aspects of staff performance and development.


• Follows operating policies/procedures and ensures employee compliance.


• Responsible for achieving branch sales target.


• Respond to complaints promptly - taking appropriate courses of action to turn unhappy patrons into return guests.


• Any other duties as assigned by the Management.

Requirements

• At least 3 to 5 years of relevant working experience.


• Strong communication skills and love delivering exceptional customer service.


• Results-oriented, focused on customers, and passionate about continuous improvement.