Retail Store Coordinator

ATELIER ESTABLISHMENT PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A retail establishment in Singapore is seeking an experienced individual to maintain customer experience consistency, oversee operations across multiple outlets, and provide leadership to the team. Ideal candidates should have 2-3 years in retail sales, strong communication skills, and the ability to multitask effectively. This role includes supervisory responsibilities, training for customer service, and operational management.

Qualifications

• 2-3 years of retail sales experience required.
• Good communication and interpersonal skills crucial.
• Multi-lingual ability is a bonus.

Responsibilities

• Maintain communication between management and staff.
• Achieve consistency in customer experience across outlets.
• Travel for supervisory responsibilities and streamline processes.
• Provide leadership and support to the workforce.
• Manage manpower scheduling and operational projects.
• Conduct customer service training for frontline staff.
• Identify operational issues and propose solutions.
• Conduct audits on housekeeping and inventory.

Skills

Team player

Effective interpersonal skills

Ability to lead and influence

Strong eye for details

Multitasking

Excellent customer service

Job description

Scope of Work:

• Maintain constant communication between management and staff, to ensure proper operations of the organization.
• Achieve consistency across all outlets in terms of great customer experience, service standards and customer satisfaction.
• You will be required to travel, carrying out supervisory responsibilities by streamline operational processes from outlet to outlet.
• Provide ground leadership to guide, motivate and support the workforce and to nurture a culture of quality customer service, good work safety, house keeping practices and continuous learning.
• Manage manpower scheduling and upcoming operational projects.
• Plan operations, customer’s complaint, service promotion / marketing and customer service training of our frontline staffs.
• Identify operational issues, highlight and propose solutions to address and overcome it.
• Set up and conduct audits on housekeeping, inventory and customer experience.
• Work closely with Management Team to set and/or implement policies, procedures and systems and to follow through with implementation.

Skills Set:

• Team player
• Effective interpersonal skills with an ability to communicate at all level to maintain relationships and cooperation in achieving organizational goals.
• Able to lead, influence, negotiate, and resolve conflicts to reach consensus around common goals.
• Have a strong eye for details, able to organize and structure things effectively.
• Assertive in applying workplace policies with a clam and positive way, while considering different views and opinions firmly, fairly and with empathy.
• Learn to Perform Ear Piercing for Customers. (intensive training will be provided prior)
• Able to multitask and provide excellent customer service
• Provide administrative assistance and support to sales teams
• Perform operational duties assigned by Management

Requirements:

• Having 2-3 years of retail sales experience
• Good communication and interpersonal skills
• Multi-lingual will be a bonus to communicate with teams of diverse backgrounds