Retail Manager

TIME WONDERS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A retail company in Singapore is seeking an experienced retail manager to oversee daily operations and staff while ensuring efficiency and sales targets are met. The ideal candidate will have at least 5 years of management experience in retail and possess excellent leadership, communication, and problem-solving skills. Responsibilities include managing sales performance, overseeing inventory movement, and resolving customer complaints. This role offers an opportunity to lead a dynamic team in a fast-paced environment.

Qualifications

• Minimum of 5 years' experience in management, retail operations, or a related field.
• Strong leadership skills with experience in managing a retail outlet or operational teams.
• Excellent communication and interpersonal abilities.

Responsibilities

• Overall responsible for daily operations of the retail branch.
• Monitor and analyze sales performance to achieve KPIs and targets.
• Oversee workshop operations and ensure quality control.

Skills

Coaching

Store Operations

Leadership

Quality Control

Data Analysis

Autonomy

Inventory

Purchasing

Retail Sales

Administration

Merchandising

Inventory Management

Pressure

Customer Service

Cash Flow

Job description

Roles & Responsibilities

Job Responsibilities

• Overall responsible for the daily operations of the retail branch, ensuring efficient and smooth business performance.

• Monitor and analyze sales performance, ensuring monthly KPIs and targets are consistently achieved.

• Oversee workshop operations, maintaining high service standards while ensuring quality control and safety compliance.

• Review and manage purchasing activities, invoices, and cash flow to ensure accuracy and adherence to company policies.

• Coordinate the collection, delivery, and inventory movement of goods in a timely and secure manner.

• Handle online customer inquiries, follow up on leads, and actively promote the company’s products and services through digital channels.

• Train, supervise, and motivate staff to enhance productivity, teamwork, and customer satisfaction.

• Resolve operational issues and customer complaints promptly and professionally.

Skills and Requirements

• Strong leadership skills with proven experience in managing a retail outlet or leading operational teams.

• Excellent communication and interpersonal abilities to effectively interact with staff, customers, and suppliers.

• Analytical mindset with the ability to interpret sales data, KPIs, and operational reports.

• Strong problem-solving and decision-making skills to manage daily operational challenges and escalations.

• Ability to identify and differentiate genuine products from counterfeit items.

• Minimum of 5 years’ working experience in management, retail operations, or a related field.

• Well-organized, detail-oriented, and capable of working independently under pressure.

Tell employers what skills you have

• Coaching
• Store Operations
• Leadership
• Quality Control
• Data Analysis
• Autonomy
• Inventory
• Purchasing
• Retail Sales
• Administration
• Merchandising
• Inventory Management
• Pressure
• Customer Service
• Cash Flow